"The hotel is extremely old, poorly maintained, and does not feel like a four-star hotel. When we arrived earlier than the anticipated arrival time, the front desk assigned us a room that was not cleaned. The housekeeper told us she still needed another hour to finish. A head housekeeper then opened another room for us without keys and told us to wait there temporarily. When we asked the front desk if we could stay in that cleaned room, we were assigned to a different room instead. The whole process was very disorganized. The room itself was very disappointing. The carpet was extremely dirty and had a strong odor. It smelled like chemical air freshener was used to cover the odor, which gave me a headache. The carpet looked like it had not been deep cleaned for a long time. There were sinks in both the bedroom and dining area, which looked strange, and there were holes in the ceiling above each sink that appeared related to water leaks or drainage issues. The furniture was outdated, worn, and dirty. The lounge furniture had visible stains and food particles along the edges, which made the room feel unsanitary. Random flyers were also slid through the door gaps several times, which felt creepy and raised security concerns, as it seemed anyone could access the guest floors. At night, the fire alarm suddenly went off and woke us from sleep. We were on the 10th floor near machinery and ventilation equipment, and the noise was extremely loud. Thankfully, it was a false alarm, but"
