6/10 Bagus
12 Januari 2019
Not worth the money!
We were disappointed since we had expected much better service since this is a 5 star hotel and we paid a lot for it.
The facilities such as tenniscourt and fitness center was missing and the gym was a disaster - broken treadmill and rosty equipment.
Also the last day we asked for AirPort transfer by taxi and they told us that they could not provide this. They told us to arrange it ourselves, or go to the nearest village! After a long discussion with the manager he agreed to fix a taxi to the AirPort. This is the least a 5-star hotel should have as a service! They also promised us take away breakfast since we were leaving early in the morning. They confirmed this several times but no breakfast was arranged for us so we were very hungry during our 2 hour ride to the AirPort.
Wi-fi was very slow!
The only could thing was clean rooms (although very uncomfortable beds) and the friendly staff in the restaurant.
Sara
Sara, perjalanan bersama teman 5 malam
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