The overall stay was great. The staff was polite and helpful. As others noted, the rooms are small, but efficient. We did have some problems finding space to open luggage. The massage chairs were fantastic, though - a real welcome relief after a long day of being a tourist (although, they're a little small, so if you're tall, you might have some issues with them). The area around the hotel is a commercial district, so it was quiet on the weekends, busy (but also quiet) on the weekdays. The proximity to two 7-11s and food, and to the Ginza line, were a real plus.