6/10
Not the best. Small rooms with electrical problems. SMALL shower! While our check-in was great some of the other front desk personnel were less than helpful. One night we asked for coffee for our room and were told it would be sent up. No problem. Thirty minutes later we asked the front desk that had changed shifts about the coffee and they acted as if they could not spend a minute helping us with coffee or answers. Thankfully, the swing shift front desk guy was leaving and apologized profusely, stopped leaving for his weekend, and grabbed coffee for us. He is what customer service is about not like the concierge/valet who was more interested in his cell phone than helping customers. Big historical city with no problems drawing tourists but at least act like you appreciate your guests. Also, perhaps start a list of eateries around your area that guests may appreciate. We asked the staff and none of them could tell us anything. Yes, I know the hotel serves food but even your staff said it was just okay.
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Perjalanan 3 malam
