4/10
They overbooked the hotel and decided to put me in a room with 2 double beds. I told them i didn't want double beds. They promised to move me when a queen becomes available. I waitef the entire stay for them to give me the room i paid for. I never got it. Then because i was booked through hotels.com they couldn't extend the reservation. They made me pack up and check out of the hotel room that i didnt want in the first place and drive around all day with all of my belongings, so they could check me into the room i was supposed to receive a week ago. All of this misery could've been avoided if the hotel staff kept their promises to get me moved to the room i booked in the first place. I asked for and was denied a refund by both the hotel and hotels.com. i wont be stay here again. EVER!
Leverett
Perjalanan 7 malam