The check-in process was seamless and straightforward. The room was meticulously maintained and presented in a clean condition. However, the bed exhibited signs of wear and tear, necessitating replacement. Additionally, two of the pillows were noticeably lumpy and uncomfortable due to their replacement requirement. Furthermore, one of the curtains exhibited an issue where it failed to close completely, and the remote control for one of the televisions had malfunctioning buttons. While these issues could have been addressed, the primary concern was the double charge incurred for the room.
Initially, I had paid for my room through Hotels.com. However, Sheridan subsequently charged me an additional fee for the entire cost of the room. Upon contacting the company, I was informed that they were unable to identify the payment source as it was made through a third party (which I firmly believe is not the case).
In an attempt to resolve the matter, I requested a meeting with the manager. However, despite leaving a voicemail, I have yet to receive a response. Consequently, my funds are currently held pending a refund, which is particularly inconvenient given the impending arrival of Hurricane Milton.
The error in this situation resulted in the inability to obtain all the necessary supplies, further exacerbating the inconvenience.