6/10 Good
Nov 30, 2024
The location is great and very close to shopping and metro and restaurants and tourist attractions. The hotel itself is a very different story
The bathroom is so tiny you can’t sit on the toilet unless you sit sideways.
The hot water ran out every evening and on the first night I told them no hot water in the room and their response was we will call maintenance and in the morning I had hot water but the same thing happened at night every single night. They could’ve said the situation is like this every night but they played dumb of course.
One of the two rooms I booked had a sewage smell and they didn’t do anything about it. You get only one cleaning for every six night stay and if you want more you have to pay for it. You have to ask them for towels every day because they only put two towels in the room
No plug next to the bed to charge your phone.
The one good thing about them is how clean it was. They had a clean room. They call it apartment but don’t fall for that. No coffee maker in the room and no coffee in the lobby either.
The room was so hot at night and the controller for the AC definitely did not work I can’t imagine this room in the Madrid summers. I had to open the bedroom window to be able to sleep and with that came all the street noises of course.
dalia
dalia, 6-night family trip
Verified Hotels.com guest review
