We live in Melbourne ourselves but every so often we pop into the city and get a hotel just for a bit of fun. On this occasion, it was because we decided to go on a tour that was leaving at 6.45am and staying in a hotel meant we could sleep in a couple of extra hours. So we weren't really wanting the best hotel in the world, and this hotel met our requirements. The best thing about it is the location, which is right next to Southern Cross Station, meaning you can easily get to wherever you want to go, plus it has a lovely big Coles supermarket right next to it (better than the Woolworths supermarket in the station itself) and heaps of cheap eats. All of that is amazing. None of that is the hotel itself. The reception staff were horrible. We were greeted with a sneer and a second receptionist complained when we asked for extra pillows. The swimming pool is quite possibly the worst I've ever seen, and then they have the coldest sauna I've ever heard of. But, in saying that, the hotel was cleaned well every day, the bed was comfortable, and the bathroom was good enough. It wasn't terrible, and for what we wanted it was great. It's decent value for money. But this is not where you want to go if you want luxury.