8/10 Sangat Baik
12 Jun 2025
Overall this is a nice hotel and we enjoyed our stay, but it was definitely over priced for what it was (I do notice that it came down significantly in price since we booked, so maybe they realised that too!)
On check in we were taken to a room that bore no resemblance to what we had booked and what was shown in the pictures and was definitely not worth £250 per night. However the staff were super helpful and "upgraded" us to a plus room which was actually like the pictures so maybe there is an error on here with the room pictures.
One of the restaurants and one of the pools were shut due to damage from a fallen tree which I understand is out of their control but again it just made us feel like we'd spent so much money and werent getting enough for that.
Food was good although half way through our stay they switched to a semi buffet service which felt cheap and the service dropped
On a positive note, the reception staff were always super helpful and friendly. The cleaning was always done to a high standard and the view from our room was great. Also the hotel is in a good location where you can walk to many places and there is a bus stop right outside which costs about 50p!
Overall, I'd recommend this hotel, but only at a price that reflects the standard, it was not a £250pn hotel!
Keri
Keri, perjalanan 4 malam
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