4/10 Lumayan
10 Jul 2025
Property is nice but management is terrible
This is a nice property but our check-in was not as planned due to the property manager's lack of communication.
First of all, this property is located in a maze of streets, apple and google maps both kept taking us to the wrong address which was close by but had we not asked a resident there, we could not have found it, the property manager sent instructions with screenshot of map not until late at night which would've helped tremendously.
Finally after finding the property, we walked in and the place is a mess, beds are not made, dirty towels on the floor. The check-in time was 3, we got in at 4:30. On the day of arrival, I asked the property manger if early check-in was possible, he said that he asked the cleaning crew and early checkin is not possible, however, the cleaning crew walked in right after we entered and said that they were never contacted about our stay, the PM flat out lied to us. The cleaning lady however was nice and cleaned the bedroom and bathroom only in an hour.
On the day of our check out, I asked the PM if a little later check out was possible, and they said it's not after "asking the cleaning crew"
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