4/10 Lumayan
7 Januari 2025
Absolutely no customer appreciation
The only redeeming quality about this place is its proximity to the airport. Aside from that, my room was one window away from the parking garage, which was apparently also where sheets are washed, as I could hear every conversation from the employees, as though they were in the room next to me (which of course works both ways).
I can see why other previous guests are saying that the neighborhood is 'rough' - because on the way in, you'll drive past many people living in abject poverty (living in nothing more than tarps and scraps of metal held up by sticks).
I never felt unsafe because of this, but expect to get a full display of what some might call "third world" living conditions.
And god forbid you make a mistake when booking! I had accidentally chosen 2 nights for my booking instead of 1, and I immediately requested that this be corrected, but was told it would need manager approval.
Then, I was given the runaround and eventually denied a refund; which is just insulting! What kind of way to run a business is that?!
I will certainly never be back, and I suggest that you look elsewhere unless there are literally no better options available.
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