we have been coming to London for many years and this is the worst place we have ever stayed in. From the onset communication was awful only being given access details 40 minutes before we arrived , I did contact Hotels.com who could not get hold of these people. When we did get in we had to climb up 60 stairs lugging a suitcase, no easy thing. Although we had booked a twin room it had a single bed in a small room with a pull out bed under it. when pulled out this took up the whole floor space so impossible to use the fridge washing machine etc and making a cup of tea in the morning was a mission. The reason we booked a studio apartment was to be able to get takeout meals and enjoy an evening in front of the tele and relaxing after a day walking around London - WRONG - We could have put the bed away every day but that was not easy so just left it where it was. The television did not work, as it said in the website please let them know and not leave negative feedback , a joke as no communication again apart from one email said to check the cable at the back , we did but nothing from them after that, WE had a flashing light in the bathroom which resembled a disco - again reported but nothing. We had to use the same towels over the 5 night stay which wasnt great even though we were meant to get a service during our stay - NOTHING. No tea towels to wipe dishes with, window would not stay open , the list goes on and on
