6/10 Bagus
22 Jul 2025
A bit of a let down!
On first impression hotel looked nice, it slowly went down hill from there on in. Cleanliness of the rooms was poor with peanuts on the floor when the room had supposedly been cleaned but it stayed there for the whole of our stay. There was an awful drains/sewage smell in the bathroom. Daily housekeeping was poor nothing actually cleaned/replenished. We had to ask for toilet roll after daily housekeeping had been done. There are no top sheets on the beds just a scratchy blanket’s .There is a huge language barrier for English speakers with most of the staff. For instance when we asked for toilet paper they brought towels? There is supposed to be three additional restaurants apart from the Ocean canteen but never saw these open for the 10 days of our stay. Some positives Ozman the late night waiter was an absolute pleasure so friendly helpful and kind. The same can be said for the regular shuttle bus driver(don’t know his name). If I’m honest I wouldn’t recommend this hotel or stay there again.
Stuart
Stuart, perjalanan 9 malam
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