6/10 Bagus
4 Januari 2025
Slightly Disappointed
We called ahead of time for early check-in and were told “no problem”, when we arrived at 2pm we were told our room wasn’t ready despite our earlier confirmation. We proceeded to sit in the lobby (on the stained, lumpy couch) for an HOUR to wait for our room. We finally got in shortly after 3pm. Our room was great, it was clean and spacious - it suited our family of 5 perfectly! There was only 1 working elevator, we waited several times longer than 10 minutes and even took the stairs a few times. BUT not all of the stairwell doors were unlocked so we waited and knocked to be let in. Breakfast was a nightmare, not enough seating (we stood with full plates in our hands 2 of 3 mornings) and no pancakes or waffles, Always eggs and sausage. Coffee and hot was ran out several times. Pool towels were well stocked and the pool area was always clean. We expected our room to be serviced at least once as we were informed it was every other day but it never happened and we stayed 3 nights.
Erin
Erin, perjalanan keluarga 3 malam
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