Royalton Grenada, An Autograph Collection All-Inclusive Resort

Properti bintang 4.5
Hotel tepi pantai di St. George's dengan Spa lengkap, kolam renang outdoor

Pilih tanggal untuk melihat harga

bulan Anda saat ini adalah December, 2024 dan January, 2025.
Desember 2024
Januari 2025

Galeri foto untuk Royalton Grenada, An Autograph Collection All-Inclusive Resort

Fasilitas properti
Seprai premium, isi minibar gratis, brankas, dan meja kerja
Pemandangan dari udara
Eksterior
Seprai premium, isi minibar gratis, brankas, dan meja kerja

Ulasan

7,8 dari 10

Bagus

Fasilitas populer

  • Spa
    Spa
  • Gym
    Gym
  • Kolam renang
    Kolam renang
  • Bar
    Bar
  • Resepsionis 24/7
    Resepsionis 24/7
  • Parkir gratis
    Parkir gratis
Fasilitas utama
  • Layanan pembersihan kamar harian
  • Di pantai
  • 4 restoran dan 4 bar/lounge
  • Spa layanan lengkap
  • Kolam renang outdoor
  • Pusat kebugaran
  • Sauna
  • Kolam renang anak
  • Layanan kamar 24 jam
  • Kafe
  • Ruang pijat/perawatan
  • Teras
Untuk keluarga
  • Anak-anak menginap gratis
  • Boks/tempat tidur bayi gratis
  • Kolam renang anak
  • Saluran TV premium
  • Taman
  • Teras
Harga sekarang Rp5.156.200
total Rp5.156.200
termasuk pajak & biaya lainnya
7 Des - 8 Des

Opsi kamar

Filter tersedia untuk kamar
Menampilkan 14 dari 14 kamar

Luxury Ocean View Room

Unggulan

AC
Tempat tidur bayi gratis
Minibar (beberapa isi gratis)
TV plasma
Gorden/tirai kedap cahaya
Kipas angin langit-langit
Seprai kualitas premium
Kamar mandi pribadi
  • 31 meter persegi
  • Pemandangan laut
  • Kapasitas 4
  • 1 king ATAU 2 queen

Luxury Junior Suite Ocean Front Swim Out Diamond Club

Unggulan

AC
Tempat tidur bayi gratis
Minibar (beberapa isi gratis)
TV plasma
Gorden/tirai kedap cahaya
Kipas angin langit-langit
Seprai kualitas premium
Kamar mandi pribadi
  • 31 meter persegi
  • Pemandangan laut
  • Kapasitas 4
  • 1 king dan 1 tempat tidur sofa double ATAU 2 queen dan 1 tempat tidur sofa double

Luxury Room Beach Walkout Diamond Club

Unggulan

AC
Tempat tidur bayi gratis
Minibar (beberapa isi gratis)
TV plasma
Gorden/tirai kedap cahaya
Kipas angin langit-langit
Seprai kualitas premium
Jubah mandi
  • 31 meter persegi
  • Pemandangan laut
  • Kapasitas 2
  • 2 queen ATAU 1 king

Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

Unggulan

Ruang makan terpisah
Ruang duduk terpisah
AC
Tempat tidur bayi gratis
Minibar (beberapa isi gratis)
TV plasma
Kipas angin langit-langit
Seprai kualitas premium
  • 60 meter persegi
  • Pemandangan laut
  • Kapasitas 4
  • 1 king dan 1 tempat tidur sofa double

Luxury Room

Unggulan

AC
Tempat tidur bayi gratis
Minibar (beberapa isi gratis)
TV plasma
Gorden/tirai kedap cahaya
Kipas angin langit-langit
Seprai kualitas premium
Kamar mandi pribadi
  • 31 meter persegi
  • Kapasitas 4
  • 1 king ATAU 2 queen

Luxury Presidential Ocean Front Two Bedroom Suite Diamond Club

Unggulan

Ruang makan terpisah
Ruang duduk terpisah
AC
Tempat tidur bayi gratis
Minibar (beberapa isi gratis)
TV plasma
Kipas angin langit-langit
Seprai kualitas premium
  • 91 meter persegi
  • Pemandangan laut
  • Kapasitas 8
  • 2 queen, 1 king dan 1 tempat tidur sofa double

Luxury Junior Suite

Unggulan

AC
Tempat tidur bayi gratis
Minibar (beberapa isi gratis)
TV plasma
Gorden/tirai kedap cahaya
Kipas angin langit-langit
Seprai kualitas premium
Kamar mandi pribadi
  • 31 meter persegi
  • Kapasitas 3
  • 1 king dan 1 tempat tidur sofa double

Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

Unggulan

Ruang makan terpisah
Ruang duduk terpisah
AC
Tempat tidur bayi gratis
Minibar (beberapa isi gratis)
TV plasma
Kipas angin langit-langit
Seprai kualitas premium
  • 267 meter persegi
  • Pemandangan laut
  • Kapasitas 8
  • 1 king, 2 queen dan 2 tempat tidur sofa double

Luxury Presidential Ocean View Two Bedroom Suite Diamond Club

Unggulan

Ruang makan terpisah
Ruang duduk terpisah
AC
Tempat tidur bayi gratis
Minibar (beberapa isi gratis)
TV plasma
Kipas angin langit-langit
Seprai kualitas premium
  • 91 meter persegi
  • Pemandangan laut
  • Kapasitas 8
  • 2 queen, 2 tempat tidur sofa double dan 1 king

Luxury Presidential Ocean View One bedroom Suite Diamond Club

Unggulan

Ruang makan terpisah
Ruang duduk terpisah
AC
Tempat tidur bayi gratis
Minibar (beberapa isi gratis)
TV plasma
Gorden/tirai kedap cahaya
Kipas angin langit-langit
  • 60 meter persegi
  • Pemandangan laut
  • Kapasitas 4
  • 1 king dan 1 tempat tidur sofa double

Luxury Chairmans Four Bedrooms Ocean Front Suite Diamond Club

Unggulan

Ruang makan terpisah
Ruang duduk terpisah
AC
Tempat tidur bayi gratis
Minibar (beberapa isi gratis)
TV plasma
Kipas angin langit-langit
Seprai kualitas premium
  • 329 meter persegi
  • Pemandangan laut
  • Kapasitas 16
  • 2 king, 4 queen dan 2 tempat tidur sofa double

Luxury Chairmans Three Bedrooms Ocean Front Suite Diamond Club

Unggulan

Ruang makan terpisah
Ruang duduk terpisah
AC
Tempat tidur bayi gratis
Minibar (beberapa isi gratis)
TV plasma
Kipas angin langit-langit
Seprai kualitas premium
  • 298 meter persegi
  • Pemandangan laut
  • Kapasitas 10
  • 1 king, 4 queen dan 2 tempat tidur sofa double ATAU 2 king, 2 queen dan 2 tempat tidur sofa double

Luxury Room Ocean Front

Unggulan

AC
Tempat tidur bayi gratis
Minibar (beberapa isi gratis)
TV plasma
Gorden/tirai kedap cahaya
Kipas angin langit-langit
Seprai kualitas premium
Kamar mandi pribadi
  • 31 meter persegi
  • Pemandangan laut
  • Kapasitas 4
  • 1 king ATAU 2 queen

Luxury Junior Suite Ocean Front Diamond Club

Unggulan

AC
Tempat tidur bayi gratis
Minibar (beberapa isi gratis)
TV plasma
Gorden/tirai kedap cahaya
Kipas angin langit-langit
Seprai kualitas premium
Kamar mandi pribadi
  • 31 meter persegi
  • Pemandangan laut
  • Kapasitas 4
  • 1 king dan 1 tempat tidur sofa double ATAU 2 queen dan 1 tempat tidur sofa double

Properti serupa

Mod logo
Login untuk melihat diskon dan manfaat yang memenuhi syarat. Lebih banyak reward untuk lebih banyak petualangan!

Tentang kawasan sekitar

Peta
Magazine Beach Point Seline, St. George's, St George's

Yang ada di sekitar

  • Magazine Beach - 1 mnt jalan kaki - 0.1 km
  • Universitas St. George's - 5 mnt berkendara - 4.3 km
  • Pantai Prickly Bay - 12 mnt berkendara - 5.5 km
  • Pantai Grand Anse - 14 mnt berkendara - 5.8 km
  • Pantai Morne Rouge - 16 mnt berkendara - 6.7 km

Berkeliling

  • St. George's (GND-Bandara Internasional Maurice Bishop) - 5 mnt berkendara

Restoran

  • ‪Gourmet Marche - ‬2 mnt jalan kaki
  • ‪Grazie - ‬1 mnt jalan kaki
  • ‪Umbrellas Beach Bar - ‬6 mnt berkendara
  • ‪Spice Isle Coffee - ‬11 mnt jalan kaki
  • ‪KFC - ‬5 mnt berkendara

Tentang properti ini

Royalton Grenada, An Autograph Collection All-Inclusive Resort

Di Royalton Grenada, An Autograph Collection All-Inclusive Resort, Anda bisa menghabiskan waktu di pantai sambil menikmati pijat pantai, serta hanya 15 menit berkendara dari Pantai Grand Anse. Nikmati keseruan di kolam renang outdoor atau manjakan diri di spa untuk menikmati pijat olahraga, aromaterapi, dan refleksologi. Gourmet Marché merupakan salah satu 4 restoran yang melayani sarapan dan makan malam. Daya tarik lain di hotel mewah meliputi 4 bar/lounge, pusat kebugaran, dan sauna. Para traveler menyukai staf dan pantai.

All-inclusive

Hotel ini bersifat all-inclusive. Fasilitas makan dan minum di hotel sudah termasuk dalam harga kamar (beberapa pembatasan mungkin berlaku).

Bahasa

Inggris, Prancis

Sekilas

Ukuran hotel

  • 261 hotel

Saat tiba/pulang

  • Check-in mulai: 15.00; Batas waktu check-in: kapan saja
  • Tersedia check-in tanpa sentuh
  • Usia check-in minimal - 18
  • Waktu check-out adalah tengah hari
  • Tersedia check-out tanpa sentuh

Pembatasan terkait perjalanan Anda

  • Lihat pembatasan COVID-19.

Petunjuk check-in khusus

  • Resepsionis akan menyambut tamu saat kedatangan

Diperlukan saat check-in

  • Kartu kredit, kartu debit, deposit tunai diperlukan untuk biaya tak terduga
  • Kartu identitas berfoto yang diterbitkan pemerintah diperlukan
  • Usia minimal untuk check-in adalah 18 tahun

Anak

  • Satu anak berusia 1 tahun atau ke bawah diizinkan menginap gratis jika tinggal di kamar orang tua atau walinya, dengan menggunakan tempat tidur yang ada

Hewan peliharaan

  • Hewan peliharaan tidak diperkenankan

Internet

  • Gratis WiFi di area umum
  • Gratis Wi-Fi di kamar

Parkir

  • Parkir mandiri gratis di properti
  • Parkir valet gratis di properti
  • Tempat parkir dan tempat parkir mobil van yang dapat diakses kursi roda di properti

Informasi lainnya

  • ???

Fasilitas properti

Makanan dan minuman

  • 4 restoran
  • 4 bar/lounge
  • Kafe
  • Kopi/teh di ruangan umum
  • Layanan kamar 24 jam
  • Toko roti/camilan

Bepergian dengan anak-anak

  • Anak-anak menginap bebas biaya
  • Kolam renang anak
  • Menu anak

Aktivitas

  • Di pantai
  • Kelas pilates
  • Kelas yoga
  • Bersnorkel

Layanan

  • Resepsionis 24 jam
  • Layanan concierge
  • Bantuan tur/tiket
  • Layanan dry cleaning/laundry
  • Salon rambut
  • Penitipan koper
  • Layanan pernikahan
  • Staf multibahasa
  • Porter/bell boy
  • Kursi berjemur kolam renang

Fasilitas

  • Taman
  • Teras
  • Pusat kebugaran
  • Kolam renang outdoor
  • Ruang permainan/arcade
  • Spa dengan layanan lengkap
  • Sauna
  • Ruang pijat/perawatan
  • Aula resepsi

Fasilitas difabel

  • Jalur perjalanan yang dapat diakses kursi roda
  • Parkiran yang dapat diakses dengan kursi roda
  • 1 tempat parkir difabel di properti
  • Meja concierge yang dapat diakses kursi roda
  • Tempat parkir van yang dapat diakses kursi roda
  • Kolam renang yang dapat diakses kursi roda
  • Restoran yang dapat diakses kursi roda

Fasilitas kamar

Terhibur

  • Docking iPod
  • Televisi plasma 40 inci
  • Saluran TV premium
  • Film berbayar

Kenyamanan rumah

  • Pengatur suhu (AC)
  • Kipas angin langit-langit
  • Minibar (dengan beberapa isi gratis)
  • Pemanas air untuk kopi/teh
  • Setrika/meja setrika
  • Tirai jendela

Tidur nyenyak

  • Tirai kedap cahaya
  • Seprai premium
  • Tempat tidur bayi gratis

Menyegarkan

  • Shower rainfall
  • Shower
  • Perlengkapan mandi gratis
  • Pengering rambut
  • Disediakan handuk
  • Tisu toilet

Tetap terhubung

  • Meja tulis
  • Akses Internet nirkabel gratis
  • Pengisi daya/adaptor listrik

Makanan dan minuman

  • Air minum kemasan gratis

Lainnya

  • Pembersihan kamar harian
  • Brankas

Fitur khusus

Spa

Spa di lokasi memiliki 3 kamar perawatan yang mencakup kamar untuk pasangan dan area perawatan luar ruangan. Layanan pijat tersedia di pantai dan di spa; layanan lainnya mencakup sport massage, facial, dan body wrap. Spa ini menyediakan aneka terapi perawatan, yang mencakup aromaterapi dan refleksiologi.

Tempat makan

Gourmet Marché - restoran prasmanan ini menyajikan sarapan, sarapan siang akhir pekan, dan makan malam. Menu anak tersedia.
Grazie Italian Trattoria - restoran tema ini hanya menyajikan makan malam. Buka setiap hari
Taj - restoran tema ini melayani makan malam saja. Buka setiap hari
Ocean Point Bistro - restoran tema ini hanya menyajikan makan malam. Buka setiap hari

Biaya & kebijakan

Kolam renang, spa, dan gym (jika ada)

  • Reservasi diperlukan untuk perawatan spa dan dapat dilakukan dengan menghubungi properti menggunakan nomor yang ada pada konfirmasi pemesanan.

Kebijakan

Properti ini tidak memiliki lift.
Properti ini menerima kartu kredit, kartu debit, dan uang tunai.

Juga dikenal sebagai

Royalton Grenada Resort & Spa All Inc Hotel St. George's
Royalton Grenada Resort & Spa All Inc Hotel
Royalton Grenada Resort & Spa All Inc St. George's
Royalton Grenada & Spa All Inc
Royalton Grenada Resort Spa
Royalton Grenada Resort Spa All Inclusive
Royalton Grenada An Autograph Collection All Inclusive Resort

Pertanyaan umum

Apakah Royalton Grenada, An Autograph Collection All-Inclusive Resort menawarkan pembatalan gratis untuk refund penuh?
Ya, Royalton Grenada, An Autograph Collection All-Inclusive Resort memiliki harga kamar refundable penuh yang tersedia untuk dipesan di situs web kami. Jika Anda memesan harga refundable, pemesanan ini dapat dibatalkan hingga beberapa hari sebelum check-in tergantung kebijakan pembatalan properti. Cukup pastikan untuk membaca kebijakan pembatalan properti ini untuk syarat dan ketentuan pastinya.
Apakah Royalton Grenada, An Autograph Collection All-Inclusive Resort memiliki kolam renang?
Ya, ada kolam renang outdoor dan kolam renang anak.
Apakah Royalton Grenada, An Autograph Collection All-Inclusive Resort mengizinkan hewan peliharaan?
Maaf, hewan peliharaan tidak diperkenankan.
Apakah parkir di properti ditawarkan Royalton Grenada, An Autograph Collection All-Inclusive Resort?
Ya, tersedia parkir parkir mandiri dan parkir valet gratis.
Kapan waktu check-in dan check-out di Royalton Grenada, An Autograph Collection All-Inclusive Resort?
Check-in mulai pukul: 15.00; Batas waktu check-in pukul: kapan saja. Check-out dilakukan pada tengah hari. Check-in dan check-out tanpa kontak fisik tersedia.
Apa saja yang dapat dilakukan di Royalton Grenada, An Autograph Collection All-Inclusive Resort dan sekitarnya?
Nikmati beragam fasilitas rekreasi terdekat seperti snorkeling dan selancar angin. Fasilitas rekreasi lain yang ada di properti termasuk Kelas pilates dan kelas yoga. Manjakan diri dengan perawatan di spa dan berenang di kolam renang outdoor. Royalton Grenada, An Autograph Collection All-Inclusive Resort juga memiliki 4 bar, sauna, dan pusat kebugaran, serta ruang permainan/arcade dan taman.
Apakah ada restoran di dekat Royalton Grenada, An Autograph Collection All-Inclusive Resort?
Ya, ada 4 restoran di properti.
Seperti apa area di sekitar Royalton Grenada, An Autograph Collection All-Inclusive Resort?
Royalton Grenada, An Autograph Collection All-Inclusive Resort berada hanya 1 menit berjalan kaki dari Kepulauan Windward dan 17 menit berjalan kaki dari Pantai Pink Gin. Area setempat ini adalah bisa jalan ke mana-mana dan populer akan pantainya.

Ulasan Royalton Grenada, An Autograph Collection All-Inclusive Resort

Ulasan

7,8

Bagus

8,6/10

Kebersihan

8,4/10

Staf & layanan

8,4/10

Fasilitas

8,6/10

Kondisi & fasilitas properti

8,4/10

Ramah lingkungan

Ulasan

8/10 Sangat Baik

Anne-Marie, perjalanan 4 malam
Ulasan tamu Hotels.com yang terverifikasi

6/10 Bagus

bachan, perjalanan bisnis 1 malam
Ulasan tamu Hotels.com yang terverifikasi

10/10 Sempurna

Peter, perjalanan bisnis 4 malam
Ulasan tamu Hotels.com yang terverifikasi

8/10 Sangat Baik

My experience
Overall our stay was good even though we didn’t like the location of our room- ground floor. The food and variety/options were excellent. Hooks needed for hanging towels and robes.
Perjalanan 1 malam
Ulasan tamu Hotels.com yang terverifikasi

6/10 Bagus

Hotel is nice, front desk staff need training and be more understanding towards guests, specially if they’re making you wait 3 hours for a check in after 3pm. Got to my room at around 6:30pm after checking in at 3:15pm. Other than that situation rest of staff was nice and polite and the stay uneventful.
anibal, perjalanan bisnis 2 malam
Ulasan tamu Hotels.com yang terverifikasi

4/10 Lumayan

Save your money and your time.
Do not stay here and do not use hotels.com!! The front desk staff is absolutely horrible. My reservation was messed upd because hotels.com only listed me on the reservation, so I had to pay additional for my husband. But then the front staff said I didn’t pay for the hotel at all. Corey at the front desk was no help. Jade however was thank goodness. But it took two hours to check in. The rest of the staff was friendly. The food was mediocre. The buffet was fine, but the French restaurant was terrible. The entertainment was lackluster.
Jassmine, perjalanan 1 malam
Ulasan tamu Hotels.com yang terverifikasi

2/10 Buruk

Complaint
Experience at Royalton recap first when we arrived around 1pm they allowed us to check in early we were excited just to be disappointed because when we got to the room we realized that this wasn’t the room that we actually booked. They gave us a king bed when we booked a double bed luxury room. We called the front desk and they told us they didn’t have any more of those rooms available we were annoyed that they didn’t even have the courtesy to let us know. However, they did look into it and provided us an updated room with two double beds and an ocean view. While we waited for the room to be prepared, we went to the buffet to have lunch. The buffet food was trash and didn’t have much variety or choices of food. When we finally got to the new upgrade room we were surprised to see that the room wasn’t maintained as most Royalton resorts are. The paint was chipping, there were black scuff marks on the walls. There was a hole in the bathroom.That night checking the beds we noticed these little tiny bugs on my bed at least 10 of them. I had to kill them by now it was around 3 AM and I didn’t want to call the front desk to have us switch rooms again. First thing in the morning I called the front desk to let them know that I would like new sheets and pillows from housekeeping, but the person didn’t show up until six hours later. Even up until the time of departure I called and asked for a bellboy to come get our luggage because we were on the 3rd floor and it was raining NOONE came
Katrina, perjalanan bersama teman 3 malam
Ulasan tamu Hotels.com yang terverifikasi

10/10 Sempurna

William, perjalanan 3 malam
Ulasan tamu Expedia yang terverifikasi

10/10 Sempurna

Dining convenient and accessible
Lauriston, perjalanan romantis 20 malam
Ulasan tamu Expedia yang terverifikasi

4/10 Lumayan

Front desk gave horrible service. As for the employees, they were amazing. I would recommend going out to get local food. The food was not good.
Walyn, perjalanan bersama teman 4 malam
Ulasan tamu Expedia yang terverifikasi

4/10 Lumayan

They need to do better to keep the floors/stairs/hallways clean as it was often dirty resulting in bugs swarming the particles of food. A few of the restaurants were only open on certain evenings. The entrance is very nice; but all areas of building 19, including the room, smelt like mildew (need better ventilation perhaps). The corners of the bedroom and bathroom were filthy; there were stains on the furniture in the room (couch and chair). The coasters in the bathroom with glasses on them had mildew growing on them (I left them for the week and they were never replaced or changed); there were spots of toothpaste on the mirror when I arrived and they were never cleaned for the full week I was there. When they say your minibar is stocked, it had two cokes, two sprite, two bottles of water, a juicebox and two beer). The manager is very diligent and will try to make things better when asked. The best part of the visit was the young gentleman opening the gate to the resort—extremely friendly and always smiling.
Lesley, perjalanan 7 malam
Ulasan tamu Expedia yang terverifikasi

2/10 Buruk

Perjalanan keluarga 10 malam
Ulasan tamu Hotels.com yang terverifikasi

8/10 Sangat Baik

Staff is very nice
-Myrlene, perjalanan 1 malam
Ulasan tamu Expedia yang terverifikasi

6/10 Bagus

Tina, perjalanan 3 malam
Ulasan tamu Expedia yang terverifikasi

10/10 Sempurna

Our annual girls trip this year was to Grenada and we stayed at the Royalton Grenada. It was truly unforgettable, and I can confidently say it was one of our favorite travel experiences to date! From the moment we arrived, we were pampered in the Diamond Club, which elevated our stay to new heights. Our stunning swim-out room allowed us to step directly into the pool, creating a blissful oasis right at our doorstep. The food, drinks, and entertainment were all exceptional, but what really stood out was the attentive service from the incredible staff. Special shout-outs to our service providers, whose dedication to ensuring our comfort was unmatched. They helped us navigate every twist and turn of our plans, embodying true customer service excellence. Yolanda was especially exceptional and always there for us! Bertrand at the front desk was also a gem, always ready to assist with a warm smile. He was always incredibly busy but always made us feel welcomed and that he was ready to help. Other special shoutouts are the guys driving the buggies. They were nothing short but incredible at customer service and they often went above and beyond. Every single staff member we encountered radiated positivity and professionalism, leaving us with wonderful memories that we will cherish forever. We can’t wait to return to Royalton Grenada for another extraordinary getaway! Next time, I will bring my family!
Jenna, perjalanan bersama teman 3 malam
Ulasan tamu Expedia yang terverifikasi

10/10 Sempurna

Ambience
chilion, perjalanan romantis 1 malam
Ulasan tamu Expedia yang terverifikasi

10/10 Sempurna

I found all the staff courteous and accomodating. They made my trip even more enjoyable.
Perjalanan 3 malam
Ulasan tamu Hotels.com yang terverifikasi

2/10 Buruk

Rude and employess lack customer service. Was charged extra for no reason
Thuan, perjalanan keluarga 3 malam
Ulasan tamu Hotels.com yang terverifikasi

10/10 Sempurna

Staff was pleasant and very helpful !!!
Marian, perjalanan bersama teman 7 malam
Ulasan tamu Expedia yang terverifikasi

10/10 Sempurna

The staff are very friendly and helpful
Delora, perjalanan bersama teman 4 malam
Ulasan tamu Expedia yang terverifikasi

8/10 Sangat Baik

Good place to visit
The only thing about this hotel is it did not have an elevator anywhere on the property. He had to climb a lot of stairs to get to your room. You had to take a golf cart ride to your room. Everything was far away, but customer service was excellent were good and comfortable.
Maria, perjalanan keluarga 3 malam
Ulasan tamu Hotels.com yang terverifikasi

4/10 Lumayan

Booked this hotel for my best friend’s birthday weekend getaway for one night. We arrived on August 3 at 3PM and were advised that our room was not ready yet…. Mind you check in is at 3PM. We were asked to go enjoy the bar and they would contact us when the room became available, so we did. At 4:30 we realized no one was calling us so went back to front desk only to be told once more that our room was not ready. At this point I requested that we speak to a supervisor. He came out and tried to resolve… we got access to our room at 5:15. Changed into our swimsuits and headed back to the pool at 5:45PM. Unfortunately the bar closes at 5 and the other at 6. The bartender at the opened bar told us he won’t be able to mix drinks because even though they close at 6 they have to break down the bar in order to leave and get access to the staff bus at 6. Our entire experience and what we paid for was robbed as a result of not having access to our rooms in time to allow us to change and enjoy the amenities. The supervisor offered us one hour extra checkout and a bottle of wine. Safe to say, I will not be returning to this hotel.
Asher, perjalanan bersama teman 1 malam
Ulasan tamu Expedia yang terverifikasi

8/10 Sangat Baik

Christopher, perjalanan 5 malam
Ulasan tamu Expedia yang terverifikasi

2/10 Buruk

Room service was poor. Request were not been granted. It took three days to get an iron to the room. Food services often willnot delivered food that was order to the room. The food it self was terrible most days......
Vonetta, perjalanan keluarga 6 malam
Ulasan tamu Expedia yang terverifikasi

4/10 Lumayan

Some staff was very helpful and pleasant some didn’t feel like working like the Italian restaurant staff: they pretend to be booked and sold out but in reality we were the only people dining until 2 hours from the beginning of their dinner schedule. Food was poorly prepared and most menu options were not available. Room to improve customer service. Also overpriced for the quality!!
hani, perjalanan 3 malam
Ulasan tamu Expedia yang terverifikasi