Unfortunately, with this hotel, there is a need to double-check everything.
Upon arrival, and after check-in at room 355 on 31 December 2024, it became clear that the room had no in-room sauna – despite what was marketed. When bringing this to the attention of the reception desk, we were informed that this amenity only applies to some rooms of this category (premium/business), not all.
This comes across as a clear example of deceptive marketing, as regulated in Finland under the supervision of the Finnish Competition and Consumer Authority(KKV).
Without this particular misleading marketing, we would not have booked this category room, but stuck to a less expensive one, and likely would also have chosen a competing hotel.
Because the room was pre-paid, we were also not able to cancel the product/order, despite not getting what was marketed and paid for.
It should be noted that several of the receptionists showed understanding and were eventually able to swift us into a room of the type originally booked for the second of two nights. In and of itself, this was appreciated.
Still, despite the issue being brought to the attention of management: This deceptive marketing practice remains, and should be kept in mind for anyone considering this hotel.
Management, in its response, claimed that the fact that not all rooms of this type has saunas is apparently mentioned somewhere. But if so, it is not clear enough across platforms for the big difference it represents.