Friendly check-in staff, we ungraded from a twin to a 'family' room with two double beds, it was well worth it for the extra space, but wardrobe & shelf space wasn't great, just ok for a couple of days stay. Only issue was all the same size rooms faced the same way, so we were overlooking the car park, but doubles or king rooms were all on the other side with great views! Drinks at the bar were a bit expensive but we expected that, breakfasts were good, and they were training new wait staff which is always good. Leaving the car safely parked and walking or getting the bus was one of the reasons we picked this hotel. We didn't use the pool (it was quite small) and the gym looked ok. All in all for a large chain hotel in a busy location it was very good, it seemed to be used by workers, groups and couples, we'd book it again.