What a nightmare of a process. I am a local to Chicago and booked a night at this hotel because I was working very late on a project downtown. I was thinking I could find something close by that would be easy and safe and allow me to go to sleep, wake up a little later and go to work. Unfortunately, their process made me stay up much later and had to problem solve, pay more money, and not sleep until almost 4 AM When I had work at nine. They don’t have staff onsite so you have to check in via phone. I didn’t know that once you’ve checked in that you’re just in a cue to be “approved” which apparently takes 3 days?! I get there and I can’t check in because the approval hadn’t been approved yet since i checked in a couple hours before my arrival. I tried to reach their live chat which was AI. So we sat in the lobby at 1am just waiting. Also there was a nightclub that I attached to hotel so you can just feel the bass through the wall. We took a Lyft to the hotel cuz it said street parking only and I didn’t want to chance having any inconvenience but ironically, it was the most inconvenient situation ever. Luckily, I was able to contact the manager at the Blackstone hotel, and they were able to accommodate us very quickly and easily.