We booked a standard family cabin for 5 nights at this property. However, upon checking in at 10 pm on the 8th October, we discovered cockroaches in multiple areas, including the toilet, kitchen, wardrobe, bunk bed frame, clean towels on the bed, under the bunk bed mattress etc.
We immediately approached the night shift worker, acknowledging the infestation. Unfortunately, his response was dismissive, attributing the issue to the tropical location. As a tropical region native, I know this is not an acceptable excuse for inadequate pest control.
The staff provided bug spray, which we used, but more cockroaches appeared. Exhausted, we decided to find alternative accommodation last minute and left the property without knowing if they would refund us as the night shift worker mentioned he couldn’t do it and we will have to speak to the manager next day. We promptly checked out and found another room elsewhere, costing us $100 extra for a last minute booking.
We emailed the property the following day, and they agreed to refund our stay, estimating a 10-day processing time, we hope we receive our refund soon and the property owner take action for preventing it in future.