8/10 Sangat Baik
25 Februari 2025
My husband and I stay here when we come to visit our son and DIL. We haven’t been disappointed. However our check in this trip was a bit frustrating. We do book through a 3rd party Hotels.com. We had a confirmed King room. Granted we did book the same day. When we got there we were told there were none available and that we will have 2 Queen beds. While I waited for my husband in the lobby the same clerk stopped someone from housekeeping and asked if “the 3 king” rooms had been cleaned to which the person responded “all 3 are clean”. I said to the clerk, “I thought you had no King rooms”. She pretty rudely told me they were already reserved for people that didn’t book through a 3rd party. I understand we probably paid less and the queen room is acceptable but she treated us like we were pretty much the bottom of the barrel guests. My husband and I are retired and on a fixed income so we do try to save when we can. We come to visit our son as much as possible and enjoy staying at your hotel. It was just a bit embarrassing for us.
jon
jon, perjalanan 2 malam
Ulasan tamu Hotels.com yang terverifikasi
