2/10 Buruk
23 November 2024
Very disappointed
So i have been following the reviews on this hotel for quite some time now as my plan was to come here with a friend of mine for the weekend with the intention to come back in the summer with my three children and husband based on the ‘luxurious’ and ‘staff attentive’ hotel that this is percieved to be. I consider myself as well travelled and have stayed in various 5* hotel around the world.
In my opinion this is certainly not five star hotel. The building is marvellous but some of the staff do not seem as if they want to be here. The food is average and nothing special but the deserts are fantastic. We have been to the aquamarine resturant tonight and the food was disappointing and bland. The spa massage, (i have had two in two days) were not delivered as requested and when asked twice for a relaxing massage ended up with a vigorous massage that was nothing to that which was described and ordered. Cocktails are nice….if you can get the attention of the staff. This time of year most things are closed, there is little entertainment and beach is like a building site with diggers and works happening meaning that everyone is crammed together on the adjacent side of the beach. The minibar isnot replenished daily. The ambiance of this hotel isnot what i expected. Three nights here already and ready to return home.
Lisa
Lisa, perjalanan bersama teman 3 malam
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