Four Points by Sheraton Warsaw Mokotow

What a great price at hotels.com! This is a fantastic hotel for the price. Very clean and professional staff. The pillows were a little too soft but they were still ok. The only complaint I have is the water in the shower would not stay at a constant temperature, but overall it is a great place to spend a night.

Nice design of this very modern hotel. Wonderful staff - young, considerate, extremely professional, simply delightful people. In addition, definitely five star breakfast!

It was good stay and comfortable. Good location. Close to Chopin Airport

Brand new hotel and full of untrained staff! My girlfriend and I went out all day Sunday and when we came back in the evening we discovered that the room had not been made up. No-one answered the phone when I called from the room, so I was forced to go down to reception to try and sort it out. I had to wait behind the people checking in, which took a while as there was only one young woman working reception. She also could not get hold of housekeeping, so again I had to wait while she went to speak to her manager. In the end, I was told to go to the room and she would call once she had located housekeeping. Which to be fair, she did, and in due course the room was made up, all be it at around 20:00hrs. I had also had a problem upon check in, as the young man working that day had decided, for whatever reason not to let my girlfriend have access to the room prior to my arrival, even though she had a copy of the reservation. I have no idea what the problem was here, as we have done this without issue at countless Warsaw hotels, and even other SPG hotels such as Sheraton and Westin. Finally, on two of the three days, members of staff just walked into the room without knocking, but what is more disturbing, it was after the room was made up, so what did they want? We like the hotel and will return, but we will be leaving it some time so that they staff know their jobs.

Brand new hotel - everything in pristine condition! Rooms were very nice, underfloor heating in bathrooms a nice touch. Good showers, brand new equipment in gym. Only downside was lifts didnt work in the morning of check out, and I was on the 7th floor...