Orchard Rendezvous Hotel by Far East Hospitality

Large, spacious (for Singapore) and quiet room at the end of Orchard Road and close to transport connections, shopping and restaurants. Checkin was a little on the slow and laborious side, but after that, all went smoothly. I'd return for sure.

Kettle’s quality is bad

Nice hotel good value for money for Singapore. Great location. Nice pool, good gym.

I arrived at 1pm. Was told my room will not be ready till 2.30pm. Went out for lunch and back at 2.15pm. Long queue ahead of me by tourist who just arrived via coach. All of them issued their room keys by 2.30pm. Up to my turn, staff said room not ready. I screamed at her. How can those who arrived much later than me got their rooms but not me. This is not the worst. Front desk issued me a room at level 7. My family lugged our luggage to the assigned room, only to realise that there is another family occupying and sleeping in the room when we opened it. My goodness!! How can the front desk randomly assign the room to me without checking. My whole family had to lug our luggage back to the ground floor. By this time, I was raging mad. I shouted at her and demanded an explanation. She did not apologise and hurriedly assign us to another room. She did not even offer any form of compensation or apologise This was not my 1st stay here but this is definitely my last. Such horrid incompetent front desk.

Newly renovated. Size of each room is bigger than the newly built hotels - feels luxurious. Hotel staff remembers guest names - that is bringing services up to next level. Beautiful pool. Gave guests a little surprise on Christmas morning and a lovely note - it's a nice touch. It is on its way to 5 star rating. I would suggest the hotel to double glaze the windows and sliding doors in the rooms - for sound proofing). I had to change rooms because of the noise outside (aircond vent and night clubs around). The balcony can use some potted plants too.