8/10
This hotel has a lot going for it: great, waterfront location, helpful staff, good on-site restaurants. Sadly, maintenance seems to be slipping thru the cracks. We stayed 3 nights and 3 times maintenance had to come get our AC working again - definitely a must have in hot, humid Wilmington. Sadly, that wadb't our only maintenance issue. The vaniyy light was not working in the bathroom so had to be replaced. The safe didn't work - it looked like someone took it apart and didn't put it back together again. Maintenance replaced it with a new safe. Finally, the perphole in the door didn't work because the whole lens was missing from the front of the door. That still wasn't fuxed when we checked out. The hotel did promptly send capable maintenance staff to address the issues once we reported them. They also comped our parking ($66) and added Hilton Honors points to our account. Otherwise, we had a great stay.
Kathleen
Perjalanan 3 malam
