2/10 Buruk
25 Jan 2026
This motel is very misleading. Do not waste your time. We walked in, and knew we were not going to stay here. We booked this location the morning of because we decided on a last minute trip to universal and figured since there was a free shuttle advertised, we would take advantage of it and stay here. Well lo and behold, you have to book the shuttle 24 hours in advance, but that is not displayed anywhere in the property details, otherwise we would have just stayed elsewhere knowing that our trip wasn’t even planned 24 hours in advance. The price you pay to stay here is comparable to many other hotels that are MUCH nicer and well kept. We attempted to resolve at the property, but they said we had to go through hotels.com because that’s who we booked through. We called hotels.com and after speaking with several different customer service associates, they said it was up to the hotel whether or not they allow us to cancel and the request takes up to 72 hours to process. They refused to let me speak with upper management to try to expedite the process since we were discussing a hotel for the same night, not three days later. It wasn’t until the next day that the hotel declined our cancelation/refund request and we didn't even stay here. Save yourself the time, hassle, and money and stay somewhere worth it, as this place is not
Taylor
Taylor, perjalanan 1 malam
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