One of the worst check-in processes ever. Its the second time I have stayed at a Marriot owned hotel in Minneapolis. First was the Aloft which was a great hotel with poor service. This time was the Moxy. Wonderful concept for a modern hotel. Quiet, clean, comfortable. Great hotel if you can ever get checked in. I stood at the desk (which is also the bar) to get checked in for over 30 minutes. The staff never even acknowledged me. She was trying to make an Old Fashioned for a customer ans had to google how to make it. I asked a customer at the bar "Is this where we check in?" Yes they replied. The staff still never looked at me even when i called out to her. I then picked up the service phone (sign said pick up for service), no answer. I then called the hotel phone from my cell, the phone next to the staff rang and she never answered it.
She was still focused on making the drink. She then told the customer she only had Jim Beam for whiskey. I clearly could see 10 different whiskies from Blantons to Uncle Nearest, etc. She obviously was in over her head. By the time she finally got to me almost 40 minutes had passed while my wife and 5 yr old waited in the car. I have yet to experience the check-out process which I have zero confidence in. Its a wondeful hotel, if you ever get checked in.