Bilbao (YJI-Bilbao-Abando Train Station) - 4 min walk
Bilbao Zabalburu Station - 8 min walk
Abando Station - 3 min walk
Abando Tram Stop - 4 min walk
Moyua Station - 6 min walk
Restaurants
NKO Eneko Restaurant - 3 min walk
Arrese - 3 min walk
McDonald's - 2 min walk
Monterrey - 3 min walk
Bilbao Berria - 4 min walk
About this property
Sercotel Ayala Bilbao
At Sercotel Ayala Bilbao, you'll be within a 10-minute drive of Guggenheim Museum Bilbao and San Mames Stadium. Fellow travelers love the helpful staff and central location. The property is just a short walk to public transportation: Abando Station is 3 minutes and Abando Tram Stop is 4 minutes.
Languages
English, French, Spanish
At a glance
Hotel size
61 rooms
Arriving/Leaving
Check-in start time: 2:30 PM; Check-in end time: anytime
Express check-out available
Early check-in subject to availability
Check-out time is noon
Late check-out subject to availability
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum guest age is 18
Pets
Pets allowed (dogs and cats only, 1 total, up to 44 lbs per pet)*
Service animals welcome
Restrictions apply*
Pets must be supervised
Food and water bowls available
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Height restrictions apply for onsite parking
Offsite parking within 492 ft (EUR 18.7 per day); discounts available
Other information
Smoke-free property
Caters to adults only
Property amenities
Food and drink
Buffet breakfast (surcharge) 7:00 AM–10:30 AM on weekdays and 7:30 AM–11:00 AM on weekends
Shared microwave
Working away
Meeting room
Coworking spaces
Services
24-hour front desk
Tour/ticket assistance
Laundry facilities
Luggage storage
Multilingual staff
Facilities
Built in 2019
Safe-deposit box at front desk
Library
Fireplace in lobby
Television in common areas
Communal living room
Reception hall
Room amenities
Be entertained
50-inch flat-screen TV
Digital TV channels
Home comfort
Air conditioning (climate-controlled)
Minibar
Iron/ironing board (on request)
Sleep well
Down comforter
Blackout drapes/curtains
Soundproofed rooms
Bed sheets provided
What to enjoy
Individually furnished and decorated
Freshen up
Private bathroom
Bidet
Hair dryer
Towels
Toothbrush and toothpaste
Stay connected
Desk
Free WiFi
Phone
Desk chair
More
Daily housekeeping
In-room safe
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately EUR 17 per person
Late check-out can be arranged for an extra charge (subject to availability)
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of EUR 20 per pet, per day
Parking
Parking is available nearby and costs EUR 18.7 per day (492 ft away; open 24 hours)
Parking height restrictions apply
Policies
This property does not have elevators.
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).
This property accepts credit cards and cash.
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Also known as
Sercotel Ayala Bilbao Hotel
Sercotel Ayala Bilbao Bilbao
Sercotel Ayala Bilbao Hotel Bilbao
Frequently asked questions
Does Sercotel Ayala Bilbao offer free cancellation for a full refund?
Yes, Sercotel Ayala Bilbao does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Sercotel Ayala Bilbao?
Yes, cats and dogs are welcome, with a limit of 1 total and maximum weight of 44 lbs per pet. There's a charge of EUR 20 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Sercotel Ayala Bilbao?
No, unfortunately, but there's discounted parking nearby.
What are the check-in and check-out times at Sercotel Ayala Bilbao?
Check-in start time: 2:30 PM; Check-in end time: anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.
Is there an onsite casino at Sercotel Ayala Bilbao?
No, this hotel doesn't have a casino, but Gran Casino Bilbao (2-min walk) is nearby.
What's the area around Sercotel Ayala Bilbao like?
Sercotel Ayala Bilbao is in Bilbao City Centre, a short 3-minute walk from Abando Station and 14 minutes' walk from Guggenheim Museum Bilbao. Travelers say the local area is good for shopping and very central.
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.6/10
Cleanliness
9.4/10
Staff & service
8.8/10
Amenities
9.4/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Exceptional
Dec 6, 2024
Great service from receptionist
Close proximities to most amenities
Simon
Simon, 5-night trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 5, 2024
Receptionist are most friendly and helpful
They can all speak English fairly well
It is close to all amenities
Simon
Simon, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 21, 2024
Great Location, comfortable no frills
The staff were very helpful with restaurant recommendations & directions. It’s right in centre of things so great for exploring. Clean & comfortable no frills hotel.
Catherine
Catherine, 3-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
Nov 1, 2024
Alison
Alison, 2-night family trip
Verified Hotels.com guest review
6/10 Good
Oct 20, 2024
Meh
Meh.
A fine hotel - clean but with such little character. I don’t understand how this is a 4* hotel. Rooms were basic, small and had no character. But it is in a good location, clean and convenient.
Verified traveler
2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 14, 2024
Great stay
We arrived early by bus and the receptionist was able to get us into a room early. Room was small but adequate. The available room was a handicapped room and I can see how it would be adequate for a wheelchair user. Quiet stay
patricia
patricia, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 10, 2024
Harish
Harish, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 3, 2024
Donald
Donald, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
Sep 27, 2024
This is a good business hotel. No real amenities, gym/bar etc but perfect location and really quiet and clean rooms. Would choose this hotel again if I travelled to Bilbao
Paul
Paul, 4-night trip
Verified Expedia guest review
8/10 Very Good
Sep 22, 2024
Great location
Monica
Monica, 3-night trip
Verified Expedia guest review
10/10 Exceptional
Sep 20, 2024
Perfect location. Easy access from the train station and easy to walk to the old town.
Hector
Hector, 1-night romance trip
Verified CheapTickets guest review
6/10 Good
Sep 17, 2024
Self service everything
Ramon
Ramon, 2-night trip
Verified Expedia guest review
10/10 Exceptional
Sep 14, 2024
Nice hotel
This is a very nice hotel situated close to everything interesting in Bilbao. My room was small, but it was good enough for my needs and it was clean. I would definitely stay here again.
Richard
Richard, 3-night trip
Verified Hotels.com guest review
8/10 Very Good
Sep 13, 2024
Very well located hotel right next to a major transport hub, but located on a quiet side street. Very friendly and helpful staff and a good breakfast. The only minor criticism is that there were some large silver industrial pipes/chimneys outside my window that were noisy enough to mean you had to keep the window shut, but this would only be an issue in a minority of the rooms. Overall, good hotel and decent value for money.
Mark Gordon
Mark Gordon, 3-night trip with friends
Verified Expedia guest review
10/10 Exceptional
Aug 31, 2024
Close to everything.
Nice clean bathroom
Jose
Jose, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
Aug 29, 2024
We enjoyed the stay a lot - the hotel is very comfortable and convenient for both the train station and the city centre. The staff were friendly and accommodating. Good breakfast with very nice coffee.
Monika
Monika, 2-night trip
Verified Hotels.com guest review
8/10 Very Good
Aug 28, 2024
Location not ideal for me but other reviewers say location great.
Staff very helpful.
Judith
Judith, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
Aug 25, 2024
Excellent hotel. The staff is wonderful and always helpful with a smile. The room is very good. The area is perfect, close to everything
Daniel
Daniel, 3-night romance trip
Verified Expedia guest review
10/10 Exceptional
Aug 21, 2024
Great location both close to the guggenheim and the old town. Very quiet and great blackout curtains for a good sleep.
Jane
Jane, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
Aug 21, 2024
Clare
Clare, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
Aug 15, 2024
The room was very pleasant --- not too large, but so well organized and furnished that it worked like a large room. Comfortable bed. Very friendly and helpful staff. Central location. Definitely plan to stay here again when we return to Bilbao.
Only suggestion would be to provide a rubberized bath mat --- tub floor was a bit slippery, and tub walls were high.