6/10 Bagus
16 Nov 2025
Rooms- Yes, rooms as in multiple rooms. The first room assigned to us, there was a thiiicckk layer of dust underneath the drawers and under the bed. This could not have accumulated overnight but over months of not cleaning under it. I started sneezing and my son was coughing when we stayed in the room. When my husband complained about the disgusting state, they offered a different room. When my husband checked the first room that was offered, there still was a thick layer of dust underneath the drawers to which the staff even looked under and was apologetic. The second room was better so we agreed to move to a different room. The towel rack did not work and temperature cannot be changed in the room. We have raised the concern of the towel rack and room temperature 3 times but nothing has been done.
The staff were amazing and accommodating and tried to do their best with the situation.
Jonah
Jonah, perjalanan keluarga 2 malam
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