La Mariposa Hotel

I booked the hotel looking at the great reviews. I also always carefully reviewed room pictures and information as I always do. I am no novice as you can tell from my many reviews all over the world. Anyway, I did my homework and paid for the most expensive Superior Ocean View room which was a full $125 more than the Standard Obstructed Ocean View room. Upon reaching the hotel after driving 5 hours, I was told by management that I did not declare my son on the reservation and would have to pay for him. I realized my mistake, and immediatly agreed without a single argument. I was then taken to my room which was the cheapest room in the hotel with looked like a room from Motel 6, with even less amenities than a motel room. I was extremely disappointed and asked management about this in the morning. The manager made a very lame remark about everyone expecting things to look like in pictures but it's not life. I calmly told him that the room size, view, pictures, and amenities resembled the standard room EXACTLY. So, I am not a fool. Then he proceeded to give me a different room, which was also a standard room. I have shared a couple of pictures so you can judge for yourslf. Now I know the hotel has new and nice Superior Ocean View rooms in the new part of the main building. I could see them, and I have also read reviews from people here who stayed there. I am glad for them. Alas, I was not so lucky. I feel like I have been robbed of $300+ dollars extra for a cheap room

La Mariposa was a very nice base for my family’s wonderful visit to Manuel Antonio. Our room was comfortable and spacious- though we’d have appreciated additional chairs & glasses since there were 4 of us. The view from our balcony — and from the restaurant/pool area — was spectacular! We particularly enjoyed breakfast (including made to order omelets & pancakes). Staff were all friendly and helpful. We also liked the location- easy walk to local restaurants, shops, pharmacy etc. quick drive to beach. We would happily return!

Very poor customer service

What a fabulous place. The location is incredible, it's on the top of the hill away from the beach with the most amazing sunset and sunrise views. A sprawling view of pacific from the room, pool and restaurant. The room was lovely, clean, large and with a great balcony giving an amazing view of Manuel Antonio national park and the ocean. It was clean, had all the necessary amenties. The staff were all incredibly friendly, helpfull and welcoming. The restaurant was great, located in the center of the hotel so you can fully appreciate all the views and weather. A little pricy but the food was great, we only ate there once for dinner and the experience was spectacular. The breakfasts were great, included in the room with lots of fresh fruit and local dishes. I did notice some rooms that didn't seem to be overlooking the water, but the road - i woud have been really disappointed with that so make sure if the view etc is important to you that you book the right room. The location is great, so close to a bunch of bars, restaurants and shops (walking distance) and they offer a shuttle to the beach which is is only a few minutes down the hill.

This hotel is gorgeous!