Although the hotel had a pretty nice and modern check-in/out system, and staff was friendly, I found it a bit disappointing for a four star.
There were gummies on the floor of the room, and the pillows were dirty inside. The bathroom was terribly small and crowded and the room was so so cold. Even though I was showed how to increase the heating in the room on the second day, it was still so cold over night.
On a brighter side, you can do the check-in online before you arrive, and it’s next to the tram and the zoo. There was a mini-fridge, safe, kettle, hairdryer, etc.