Fairmont Banff Springs

Overall it was great. We upgraded for $80/night to a suit, but didn't worth the upgrade, view was limited and washroom too small. I am a Gold member of Fairmont, but they didn't allow us to use the Gold lounge, which was disappointing.

The amenities are amazing! I wasnt a huge fan of the accomodation, especially for the high prices. The views were unreal tho so i guess thats what you are paying for..

Can’t thank the staff at Fairmont Banff Springs enough for such a lovely anniversary weekend! Before checking in I had called the concierge (Kristi) and she assisted in arranging some outings / reservations on our behalf which was super helpful. Our checkin was rapid with the help of Letitia and our room had the most amazing view of Bow River and the mountains. We ate at Chop 1888 (I believe we sat at Adam’s table, he was fantastic!), it was intimate and delicious, would highly recommend having dinner there followed by drinks in the Rundle bar....amazing service from all dining staff throughout our trip!!! The staff at Fairmont Banff Springs really take care of you during your stay and would definitely book with them again on our next visit to Banff. Totally a 10/10 experience!!!

Staff is friendly and helpful! I felt very safe staying at the hotel as they have implemented new measures like mask-wearing (they'll provide you with one at the front door), temperature checks and readily available hand sanitizer. They also included a little package in our room with masks, hand sanitizer and sanitizing wipes. The room was great! It was clean, comfortable and classy looking. We ate at 1888 Chop House and thoroughly enjoyed our meals. Our waiter was wonderfully attentive. I highly recommend the key lime tart!

It’s a beautiful hotel a lot of history about it,

Not good.

I think the only way to describe this hotel is MAGICAL. it is unique in the world and worth a visit for anyone.

The Banff Springs Hotel (Fairmont property) is known as "castle in the rockies." It is breathtakingly beautiful. Banff is a ski/hiking/lake town with a myriad of activities. This review is meant to be a note of caution. As this was intended to be a last minute get away to an unfamiliar place I went onto Expedia's site to sort of conceptualize the location. At the last minute I called to upgrade our room from basic to a better room. The hotel representative quoted a price (a lot) and I went for it. He said it would include a continental breakfast and heavy canapés in the evening after skiing as well as help with planning to get to different places. The staff was a bit rude towards us. I could not imagine why and once home received an email from Alcor which is the luxury brand from which Fairmont belongs. Since I booked the original trip through expedia I was not entitled to points. That's fine. But the email and subsequent communication from the manager of the Gold Floor let me know that they did me a favor by allowing us to be on their floor. We may have upgraded but they "did us a favor" by upgrading our room. Note that if you book through Expedia you will be regarded rudely by the hotel.

The property and facility are beautiful, the rooms leave a LOT to be desired. After apending that much money, the bed is uncomfortable, room furnishings were outdated, and the room and bathrooms were tiny in comparison to the price charged.

This place is unreal. Words really can't describe it. If you've ever seen a picture that's pretty much what it is. It's a Fairmont. :)