6/10 Bagus
1 September 2024
The beautiful photos on the hotel website influenced our decision to try the resort and indeed on arrival we were very impressed with the lovely lobby and reception area with its many water features. We can only assume these photos were taken many years ago as sadly the rest of the resort did not live up to this and has a very run down and neglected feel to it. Also, the website states it is one hour from the airport but it is a good 1.5+ hours, even with drivers who drive very fas
The gardens are lush and have so much to offer but are in desperate need of attention, with the grass areas looking very barren. The adult pool is a very strange colour and not inviting at all. The kid friendly pool is nice enough with comfortable sun loungers but the umbrellas are too small to offer much shade.
We only stayed one night in the end and ate dinner at the main breakfast/lunch/dinner restaurant. The food was delicious and chef Ann a character! We were however disappointed that there was no satay on the menu?! A Malaysian staple!? We found the terrace restaurant a very strange concept with just a handful of tables and a movie playing throughout? We would not choose to have any kind of movie playing whilst eating dinner.
Our room, 1601, was spacious and the bed comfortable. However there was not enough hot water for my husband to have a bath and for me to shower at the same time. Only enough hot water for one or the other? We also had issues with the toilet flush which kept sticking.
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