We loved our stay at the hotel! It was clean, comfortable and we felt safe. We traveled as a family of 4 with our two kids (11 and 10) and we loved the proximity to Times Square and the quick access to subway. We got there a little early, and they had a room available for us so that was a wonderful unexpected surprise. We were located on the 10th floor, which had a nice view of the city! The only “downfall” that I noticed was that the elevators ran slow in the morning, it took us about 20 minutes to get downstairs to the lobby to leave. We did not experience any issues with wait times for any other part of our trip- in fact, it was very quick otherwise, so I don’t know if it was due to the proximity of check out time- or if it had to due with it being the day before a holiday (July 4th is tomorrow), but we were not expecting this to take so long and it did make us nervous for our departure times. My suggestion is to leave ample time in the morning- in case of delay with elevators. Otherwise, we would absolutely, 100% stay here again in the future. It was a great time!