Courtyard Orlando Lake Buena Vista in the Marriott Village

Everything was fantastic until the moment I checked my receipt upon check out and noticed that I was charged

Booked a newly renovated room at the Courtyard. Received an absolutely disgusting, old, smelly dirty room at the Fairfield. Was then switched into another filthy, uncomfortable, smelly room at the Fairfield. Will NEVER stay there again. Ruined our trip.

Clean and comfortable hotel with friendly staff.

Very nice property right in the middle of Disney everything. Loved the ease of access to Disney Springs. The only issue we had was with the A/C unit. Caused a wet spot on the carpet. Contacted staff and problem was fixed.

Checkin was easy and I was allowed to check in early. Rooms were clean and comfortable but comforters were quite then. Nonetheless beds were comfortable. Two things I was not happy with, concierge was helping a guest in front of me while I waited in line for roughly 6 mins with no acknowledgement that I was the only other person standing in line. And lastly when I was checking out we thought we might’ve lost a valuable piece of jewelry in our room. We looked everywhere and even moved the beds around in search. Housekeeping said we should just contact the front desk and loss prevention just to make note in case it was found. Long story short, Emilio was not helpful at all, the only option he gave us was to go back to our room and look again. I explained we looked for over an hour and would like to speak with a loss prevention representative. Emilio called the department on speaker phone and with no answer he said we could leave our number on a random piece of scrap paper and proceeded to tell me that things get misplaced around the hotel all the time so it might not matter and we should just call every hour. I asked who the LP mgr was and he said “Alvi”, no last name. Alvi never called. I will be writing the hotel directly and posting on all travel forums.