Grande Villas Resort by Diamond Resorts

This is my 4th stand I must say each stay has been perfect since the first. My home away from home. I’ll definitely keep staying here.

We only stay one night overall excellent would have wanted the air conditioner inside the room and the bathroom so work better and the Dan to make less noise but it was good

A well maintained, all people, good place. Excellent

Loved it. First time visiting and I'll make sure I return to this exact same resort and will be recommending

Customer Service at arriving was Amazing! There it went down hill. I stay at Diamond properties "Sheraton Vistana (all), Grand Beach, Liki Tiki," etc... all were better. Resort Fee $26 yet no room service, no hot water, tub not cleaned, no parking spaces at night, and a fire alarm that goes off each time to turn anything on (ex. stove, toaster). To top it off, after boiling water for a bath for hours after arriving at night, I also realized the tub had hairs and not been cleaned. I cleaned it and my towel was disgusting! I called for late check out on Sunday and I was told the latest I could stay was 11am due to high demand so I would need to be out that day at 11am (Sunday) come to find out the agent at the desk was wrong and i didn't have to be out till the next day. Therefore I left a day early due to what the resort said. i lost a night and also was charged $26 RESORT FEES! THE ARE NOT READY TO OPEN AND MY BOOKING SHOULD BE REFUNDED!!! Most staff not working and things are getting missed.

The resort was a great value the money and the room was spacious and very nice. Although our room appeared to be clean we had bedbugs in the sofa bed. The staff was quick to act and changed our room right away. They treated our luggage and belongings. They comp us two nights but we wished they would have comped our entire stay due to the fact that we’re now home trying to avoid bringing the bugs into our house. As far as COVID 19 the main amenity we used was the pool and the staff really enforced the social distancing and they were constantly cleaning the area.

Hotel and staff was nice. Please remove the carpet in the rooms. The carpet is old and it has a distasteful odor as well. With simple upgrades, this hotel resort could easily Get 4-5 stars. Great location though, 7 minutes from the outlet shipping mall.

There were bedbugs in the sofa bed and it just made it an uncomfortable stay. We got our room switched and they compensated two nights, which they could’ve done more because of the bedbug incident.

Worst place ever with worst service ! Never even offered a change of Towels poor service. Loud neighbors with kids and paper thin walls !!!! All you hear is people running up and down stairs all Day.