Hotel Palazzo delle Stelline

Great location with friendly staff.

The breakfast is gorgeous, location is good. But room is out dated.

We had a rude awakening in our hotel the first morning we stayed. The fire alarm went off 3 times and the emergency exits were closed. We gathered our imp documents and ran to the reception. As if that wasn't enough, the receptionists (man and woman) were extremely rude when we enquired about the alarm. Without even looking up from her desk she responded "it's normal. It's nothing. You could've asked the housekeeping on your floor" Both receptionists continued with their work without looking up. We stood there, my old parents and i expecting some assurance that the issue has been addressed or that it was a false alarm or that we needn't worry. But the receptionist was extremely rude not even acknowledging our presence or our clearly visible worry about safety. My husband had to tell the receptionist to look into our eyes while speaking to us. I chose to ignore the attitude at the check in time as well discounting it as a momentary lapse in hospitality. We weren't even greeted at arrival. It felt like we were profiled based on our place of origin and made us feel extremely unwelcomed. We had no choice but to stay as we had made a full non refundable prepayment. To make up for the fire alarm, the receptionist did us a favour by not charging us for the water we drank from the mini bar AT CHECK OUT. Overall even though the hotel premises and facilities are fine, the reception makes it a terrible experience. The management needs to have serious review and sensitise the staff.

Amazing hotel!! Beautiful courtyard, very clean overall. Hotel staff very helpful, free breakfast is great. Very accommodating - great location.