8/10
The building of the '50s has gone a superb architectural update and interior design is oustanding. As an Architect myself that was the main reason to chose it. Did not disapoint, even though some times interior design conspires with comfort, i est lights should consider some extra general lightning. The suite is great with several windows and balconies overlooking the Aare river and the surfers "show" at The Monter wave. Mesmerizing Indeed. Staff was the lowest point. More due to a 2/3 stars hotel than a 4 Star one. And I spend over 200 nights a year touring Europe or at Manhattan at 4 or 5 hoteles. The young staff don't seem to care at all, almost never says "Guten Tag"! Not to mention the weird inmutable system to do housekeeping prioritizing the rooms left empy and not the suites!!! Anyway could not get an early check in at arrival and our room was not cleaned until 4 PM. The lady in charge shouted at us in German though I kindly told her in German that I did not speak her lamguage. Rude as well was a lady at breakfast (Silvia) that almost through the waste coffee over me and some other guest. When asked about if a could get a napking (only one for a buffet breakfast) told me: " not now, when I have time!" Almost shouting. Peharps the hotel should consider some extra waitress or anger managment talks with staff. The icing of the cake about staff was the bartender who grave us a few ice cubes in a plastic open bag with a warning:" ice is not free here"! Room for improvmen
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