Canopy by Hilton Zagreb - City Centre

The service ruin the experience. The staff was rude when I approached them to make a booking change. They wanted to charge me for the stay when I pre paid. There is no room cleaning or HK unless you request it but I asked for a tea refill and they never showed up. The shower tray silicone and corners had “pink mold” bacteria which i shouldn’t except in a Hilton.

Perjalanan 2 malam, 14 Okt 2021

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Very poor hotel!

Horrible stay here. It’s a creepy hotel in a bad area. There are a lot of issues with the hotel, however I will just mention the most abhorrent one here. After spending a considerable amount of time and money in the hotel, I was very rudely and aggressively told to leave in the middle of the night by some creepy security guard. This happened just after purchasing wine and food from the grab’n go station in the lobby. I was drinking my wine and this creepy security guard gets right in my face with no mask on in the middle of a pandemic and tells me to leave the hotel. Creepy! Very very creepy! The immature girls at the front desk just stood there gabbing not paying any attention and let it happen. This is tantamount to harassment. Please fire the security and the night shift girls.

Jed, Perjalanan bisnis 4 malam, 9 Okt 2021

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Great new hotel fitting with the Canopy brand. As with most of Croatia, the hotel tried to enforce covid rules but locals clearly do not care which lead to many heated situations in the property. Breakfast in the hotel was pricey and better options in town

Michael, Perjalanan 2 malam, 30 Sep 2021

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Everything was great.

FARZILA, Liburan romantis 1 malam, 9 Sep 2021

Ulasan tamu Expedia asli

Beautiful hotel, within Wally distance to the train station. Excellent service and accommodations. Highly recommend this hotel.

Paul, Liburan romantis 2 malam, 5 Sep 2021

Ulasan tamu Orbitz asli

Great choice in Zagreb

Wonderful. Fast as it was only a stopover but very nice

Jose Andrés, Perjalanan 1 malam, 21 Agt 2021

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Well appointed and nicely furnished, the rooms were very comfortable as were the bed and pillows. Some staff was super helpful, others lacked accountability to their guests, requiring frequent punch ups. I was also told at check in that parking was $10 euro a day (special rate), but told upon departure it was $20 euro daily. Not a big deal, but I pointed this out to the front desk young man and he looked at me like I was making it up, telling me it’s $20 euro and that the normal rate is $40 euro per day....no apologies, no accountability to honor what the customer was told, just transactional in every way. I paid the fee of course and it was not an issue, but I think a true service environment would have resulted in a reduction of the fee in taking my word that this is what I was clearly told by the person whom we encountered when we first arrived and provided our passports to even though we were not checked in as rooms were not available. Lastly, we arrived at 1 pm...told there were no rooms available and I come back at 3 pm. No offer to text us or to check back earlier in case something got cleaned...just a pure transactional interaction lacking in any real understanding of customer service.

Jeffrey, Liburan romantis 2 malam, 21 Agt 2021

Ulasan tamu Expedia asli

Very nice, quiet and comfortable modern hotel with friendly service and good breakfast. Located within about 10 min walk from the central train station and about 20 min walk from the main square. Perfect!

Sergei, Perjalanan 2 malam, 19 Agt 2021

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A LITTLE UPBEAT GEM FOR TRAVELLERS WHO LIKE HILTON

They offer all the comforts of a renowned international chain and that is what I am very comfortable with. Very cute and upbeat decor. Nice cozy eclectic ambiance. Excellent buffet breakfast but too expensive for this country $25pp. The buffet juice shots are awesome. We were able to do metered parking right next to the hotel. There are nice touches like filtered water, ice and books available in the hallway next to rooms. Very nice toiletries too. There is a DM next to it so that's convenient too. There aren't that many restaurant options or things to do in close proximity but it's very walkable to many eateries. Definitely would come back here again.

jelena, Perjalanan bisnis 1 malam, 15 Agt 2021

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Not a hilton standard hotal or even close.

Im already tired of describing our experience. but we came for our last night after a great trip and hikes. expecting this hilton standard to be spoiling us for good on our last night/day. we had to wait for our room 4 hours past the check in time since they were short of cleaning staff and it appreas to be the normal situation according to the manager. many other guest had the same unpleasant look on their faces too. when we got the room we discovered that we cant have hot water instantly but the water has to run 10-15 mintutes before it becomes hot, and that was because the water heater was 7 stories below us and it is what it is according the to maintenance guy who came checking our room. on top of all, they double charged us not in our presence the cost of the stay. according to their correspondence it was an honest mistake and i really cant see how one can charge a wrong credit card. till today i didnt see a refund of that illegal credit charge on my card.

Shiran, Liburan bersama teman 1 malam, 13 Agt 2021

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