Hidden Ridge Resort

We got the deluxe suite and it was nice-ish I liked the loft feature that was part of the deluxe suite, however when we got in it felt incredibly dirty. The bathroom toilet had poop on it that was not cleaned off, the carpet was dirty (I couldn't walk around without socks or shoes on there was so much dirt getting stuck on my feet), everything was dusty, it felt as though no one did house cleaning for a week. We had to use the toilet so we cleaned off the poop from the toilet seat and commented to the hotel staff that we would like to have it cleaned again. The hotel staff comes back to tell us that it was not poop but it was a stain on the marble. You can also tell maintenance on each room is minimal as there are cracked tiles everywhere, "stains", patio doors barely slide open, the tv is something you would find in the 2008 era, and their couch looks like it's been there for over 10 years without being cleaned. Their hot tub/pool is in a really good location, it has really nice views during the day and is less populated than your typical Banff Hot Springs. However, I would not recommend coming during this season as there are wasps everywhere and no measures were taken to prevent them from coming into the pool. The hotel staff also never asked how our stay was, which is very dissapointing

I loved every minute we stayed at the resort. It exceeded our expectations. The one bedroom loft was a perfect cottage/like homey feeling for us with the stove, fridge, dishwasher and fireplace. The warm pool and fire pit were a luxury and a comfort and the staff were more than friendly and accommodating. Thanks to all - hope to be back some day. soon.

Our stay was awesome. We upgraded our room and couldn't have been happier with what we got. Would definitely stay here again.

Due to Covid19 there was no daily inside cleaning. All requests to reception were satisfied.

I was on a trip with a friend, a weekend get away. We were offered an upgrade but it was for an additional 75 each a night. I thought this was steep considering the lodge was not full and the room would sit empty. The shower in the bathroom could use a renovation.

The view is great, nice looking resort. If you got kids try and get an upstairs room for the noise/foot steps.... The hot tube and pool were great, would stay again.

The pool is truly lovely and a wonderful oasis amidst the forest. Ultimately we booked our stay for the pool, and in that respect we were not disappointed. However, we were quite disappointed in the room itself. We stayed in a lower suite. The suite itself was very outdated. All towels and bedding were in terrible shape and seemed like they hadn’t been replaced in a long while. The bed was horribly uncomfortable and we could hear our upstairs neighbours from the hours or 6 am - 8:30 am as they prepared for a day trip. Overall, it was the most we’ve ever paid for a terrible sleep. To top it off, we did not feel the cleaning was to spec. The toilets were (very) clearly not cleaned (we’ll leave that to your imagination...) which had us wondering the entire time what else was not cleaned.

I will try to give a full breakdown of all the pros and cons. Overall we had a good stay, however there were some major issues: considering the fortune we spent on the room, I was expecting something much better: the dishwasher was very old and broken, the wifi was practically non-existent, and not having housekeeping or garbage removal was really challenging. Yes I understand it’s Covid but the rate should have been reduced if we weren’t getting all the services we would typically get for this rate. Pros are that the property is well-located, and parking is free, we also enjoyed the wood-burning fireplace. The resort would do well to invest in some upgrades like new furniture and fresh appliances so the rooms feel clean instead of old and dated.

We love staying at the Hidden Ridge Resort, it’s our number one place to stay while in Banff. Staff are friendly and accommodating. Spa facilities are great. Love using the bbq. Will visit again.

Although the unit could really use updating and the wall paper was coming off the walls and mould in the shower fire place dirty the location is amazing and so were the staff. Also the staff is very accommodating and willing to make sure you are comfortable. If they were to update some I would definitely go back.