6/10
I booked 2 double 'Comfort' Rooms for 4 nights with friends for a short but relaxing break. The booking was made approximately 6 months ago. The hotel is advertised as a luxury hotel. It is not.
Room 104 had appalling views, as per attached. More importantly, for the first two nights there was a dreadful and constant noise caused by, water pipes/ toilet flushing, air conditioning, kitchen. These were the reasons given by staff at the time. It was very difficult to sleep for two of the four nights because of the noise. We asked to be moved to another room but we told we could only move to a room above (which would have the same view) and possibly experience the same problems. It was unbearable. We were told there was no other or better room available. At 2am on the second night we moved into another room as we could not sleep. the noise was intolerable. The night porter gave wrong directions to the room which meant I was walking around the hotel in the wrong wing of the hotel. The next day an emergency plumber visited the first room, 104 (as we were moving out) with plumbing equipment and began drilling behind the toilet to replace a part. We were told by him there was a serious problem. Reception later confirmed the problem was due to the ventilation system. No offer of compensation or any apology or gesture was offered by the hotel for the disruption. I wish to seek a partial refund as 50% of our stay was significantly and substantially disrupted.
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