Mount Wolseley Hotel, Golf and Spa Resort

Firstly on our arrival, we were both very impressed with the hotel and we were also both very impressed with the bedroom facilities too. However, I’m afraid that is where all the good things ended. The following is a summary of our stay:- 1) Upon arrival on Friday afternoon, my fiancé and I went up reception to check in. The lady at reception was fine at first - checked us in - then got the payment of our room that was due, then she just gave us our room cards. She never told us where our room was (which floor etc). She never told us where we could get something to eat. She also never told us, where we could get our breakfast the following morning. 2) We found our own way to our room and as I said above, we were very impressed with the room. 3) On Friday, we went down to the bar / restaurant. We sat down and got some food menus. We weren’t asked, did we want drinks or anything. After about 20 mins, I got someones attention to take our orders. My fiancé ordered Soup for starters and the Salad for Main Course. I ordered Soup for starters and Chicken Wings (which I’m a big fan of) with Chips for the Main Course. We also ordered 1 pint of Guinness and a Diet Coke. After around 25 mins, our food or drinks drinks had still not come. I went up to the bar and said that I was waiting on the drinks above. There was a pint of Guinness lying there god knows how long and this was given to me (needless to say, I didn’t drink

Liburan romantis 1 malam, 21 Feb 2020

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was expecting better

Our stay was OK, but have to say I was expecting better, staff were friendly, room was nice, my back wasn't great after the bed. The worst coffee I have had in a long time, no barrista and when I asked for non dairy milk it was just run through a machine in place of the dairy milk with the same tubes, when my latte didn't reach the top of the glass the server just topped it up with water!

Esther, Perjalanan 1 malam, 19 Jan 2020

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Disappointing

This was my fourth New years eve staying at the hotel. First year ...... service was AWFUL second year..... much better third year....... outstanding this year has reverted back to being atrocious again. Im so disappointed as I look forward to my time away only for it to be spoiled by poor service! Even at check in , there was no one present for ages... I was just standing there ( as were other residents)awaiting a receptionist. When I got to the room, the room was absolutely FREEZING. It took ages for it to warm up. Another complaint I have is the lack of seating in the bar on NYE. For heavens sake it is one of the busiest nights of the year. All hands should be on deck , working away like bees. I will add here that there is one OUTSTANDING worker. Her name is Lisa and she is the hardest working person on the team. Absolutely brilliant and deserves a mention. ( and a medal!) Yes there was staff present but lacked training ( how hard is it to clean a table or pick up a chip from the floor!) interest and motivation. I know people may ask why I bother going back! MW has an appeal and an atmosphere that is hard to beat. Breakfast is beautiful and rooms are nice. Spa is lovely and pool is pleasant. I wish MW would review their staff and previously high standards and put a plan and trained staff in place to deal with the masses at peak calendar times.

Edel, Perjalanan 2 malam, 30 Des 2019

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staff in the main bar not very helpful had to wait 20min just to get bar menu and retrieve it myself despite the fact there was at least 5 floor staff. Very poor overall bar service, rooms look tired in desperate need of a make over shower pressure low and at times cool temperatures. Will not be returning . Very disappointing week end. The only saving grace was Shaun the bar tender in the residents bar.Witty entertaining and helpful

Kevin, Perjalanan 1 malam, 15 Nov 2019

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Keep up the great work. Cleanliness and friendliness gives you four stars

Perjalanan 1 malam, 8 Nov 2019

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More information needs to be given when checking in as it was our 25th wedding anniversary, And need to let people know to pre-book the restaurant before arrival As we could get in to it but overall very nice stay

Vincent, Perjalanan 1 malam, 5 Okt 2019

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Comfortable room

Stayed in this hotel to celebrate a birthday which we informed the desk at check in. At this point we ordered a bucket of ice and some glasses to be sent to our room. The bedroom was large with a comfortable bed and two nice easy chairs. The ice bucket arrived and we departed to the spa to have a look around. Everything worked but it needs a make over and let’s the hotel down. Had calamari in the hotel bar that night which was very nice but the pizza was disappointing. Tasted like a frozen pizza and we complained about it

Carmel, Perjalanan 1 malam, 6 Sep 2019

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Comfortable relaxing hotel, friendly staff

It's a lovely comfortable relaxing hotel with good facilities and in a good location for other attractions such as Rathwood etc. The staff were extremely nice and hospitable. Food also very nice. The only real thing that I have negative to say is the service was quite slow or it seemed like the hotel was understaffed since it was busy while we were there. We tried to order some desserts & drinks room service but had to go down to the restaurant and bar to order ourselves. The bar was also quite understaffed when getting food. This can be annoying when on a time scale with small impatient children! Front desk was also quite busy at times & only one person on it at one particular time. Although the staff were really lovely & friendly, it just seemed they could do with more of them !

Elizabeth, Jalan-jalan keluarga 2 malam, 12 Agt 2019

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No walking on the grounds

The hotel is lovely the only down side is there is no walks on the grounds for non golfers.

eoghan, Jalan-jalan keluarga 3 malam, 6 Agt 2019

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everything was perfect we couldnt have asked for better,we loved everything about the hotel, the food was excellent as was the pool and the childrens club was great value for money and the grandchildren loved it

Jalan-jalan keluarga 3 malam, 5 Agt 2019

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