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Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar

4.0 star property
Family-friendly hotel with spa, near Europa-Park

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Photo gallery for Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar

Dinner served
Property amenity
Front of property
Hypo-allergenic bedding, desk, free WiFi, bed sheets
Property amenity
Amidst the Rulantica's natural beauty, Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar offers a haven for families. Savor a free breakfast buffet on the sun-kissed terrace or unwind at the spa with rejuvenating treatments like massages and manicures. Cycling enthusiasts will love exploring nearby Taubergießen Nature Reserve while kids enjoy time in the children’s pool.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Airport transfer
  • Pool
  • Bar
  • Electric vehicle charging point
  • Gym
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Health club
  • Steam room
  • Children's pool
  • Coffee shop/cafe
  • In-room childcare
  • Business centre
  • Airport shuttle
  • Train station pick-up service
  • Terrace

For families (6)

  • Babysitting (surcharge)
  • Children's pool
  • Playground on-site
  • Television
  • Terrace
  • Daily housekeeping

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Hotel room B

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Hotel room B

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Hairdryer
Shower/bath combination
Satellite channels
Desk
  • 26 sq m
  • Sleeps 2
  • 1 Single Bunk Bed

View all photos for Hotel room A

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Hotel room A

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Hairdryer
Shower/bath combination
Satellite channels
Desk
  • 26 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Hotel room C

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Hotel room C

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Hairdryer
Shower/bath combination
Satellite channels
Desk
  • 26 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Hotel room D

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Hotel room D

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Hairdryer
Shower/bath combination
Satellite channels
Desk
  • 26 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Single Bunk Bed

Similar properties

Property entrance

Europa-Park Freizeitpark & Erlebnis-Resort, Hotel El Andaluz

  • Free breakfast
  • Spa
  • Airport transfer
  • Pet-friendly
9.0 out of 10, Wonderful, 357 reviews
Europa-Park Freizeitpark & Erlebnis-Resort, Hotel El Andaluz
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About the area

Map
Europa-Park-Strasse 4/6, Rust, BW, 77977

What's nearby

  • Europa-Park - 14 min walk - 1.2 km
  • Rulantica - 17 min walk - 1.5 km
  • Taubergießen Nature Reserve - 20 min walk - 1.7 km
  • Europa-Park Golfclub Breisgau - 6 min drive - 7.4 km
  • Naturschutzgebiet Taubergiessen - 6 min drive - 8.1 km

Getting around

  • Strasbourg (SXB-Strasbourg Intl.) - 53 min drive
  • Basel (BSL-EuroAirport) - 65 min drive
  • Ringsheim/Europa-Park Station - 6 min drive
  • Herbolzheim (Breisgau) Station - 7 min drive
  • Orschweier Station - 8 min drive
  • Airport shuttle (surcharge)
  • Train station pickup (surcharge)

Restaurants

  • ‪Bar Erikssøn - ‬3 min drive
  • ‪Bar Colosseo - ‬1 min walk
  • ‪Arena Of Football - ‬9 min walk
  • ‪McDonald's - ‬6 min drive
  • ‪Bar El Circo, Europa-Park - ‬1 min walk

About this property

Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar

Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar puts you a short five-minute drive from Europa-Park and Rulantica. Guests can visit the spa to indulge in massages, aromatherapy or hydrotherapy, and Castillo serves dinner. Other highlights include a bar/lounge, a health club and a fitness centre.

Languages

English, French, German

More about this property

VISIBILITY

At a glance

Hotel size

    • 120 rooms
    • Arranged over 9 floors

Arriving/Leaving

    • Check-in start time: 3:30 PM; check-in end time: midnight
    • Express check-out available
    • Late check-in subject to availability
    • Check-out time is 11 AM
    • Contactless check-out

Special check-in instructions

    • This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • The check-in location differs from the property location; go to: [Hotel El Andaluz, Europa-Park-Straße 4+6, 77977 Rust]
    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
    • If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
    • Tickets valid for a one-day visit to Rulantica water park must be purchased in advance by calling the Europa-Park hotels directly. Tickets cannot be purchased online.
    • Entry to Europa-Park is limited and tickets must be purchased in advance by calling the Europa-Park hotels directly. Tickets cannot be purchased online.
    • Shuttle service to partner hotels and the Europa-Park entrance is provided.

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required

Children

    • Babysitting*

Pets

    • Pets allowed*
    • Service animals welcome
    • Restrictions apply*

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free on-site self-parking
    • Wheelchair-accessible parking on site
    • Electric vehicle charging point on site

Transfers

    • Airport shuttle on request (available 24 hours a day)*
    • Train station pickup available 24 hours a day*

Other information

    • Designated smoking areas
LOB_HOTELS

Property amenities

Food and drink

  • Free buffet breakfast
  • Restaurant
  • Bar/lounge
  • Coffee shop

Travelling with children

  • Children's pool
  • Playground
  • Childcare in room (surcharge)

What to do

  • Shopping
  • Use of nearby fitness centre
  • Bike rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Downhill skiing nearby
  • Scooter/moped hire nearby
  • Snowboarding nearby

Working away

  • Business centre
  • Meeting room
  • Conference space

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Bike hire

Facilities

  • 1 building/tower
  • Built in 1999
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Health club
  • Arcade/games room
  • Full-service spa
  • Steam room
  • Lockers available
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible parking
  • Accessible airport shuttle
  • Accessible train station shuttle
ROOM

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning

Sleep well

  • Hypo-allergenic bedding
  • Bed sheets provided

Freshen up

  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
STAR_OUTLINE

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Dining

Castillo – This buffet restaurant only serves dinner.
Buena Visa Club – On-site bar. Open daily.
MONETIZATION_ON

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: EUR 1.00 per person, per night, up to 5 nights. This tax does not apply to children under 12 years of age.

Optional extras

  • Airport shuttle service is offered for an extra charge of EUR 230.00 per vehicle (one-way. Maximum occupancy 7)
  • Train station pick-up service is offered for an extra charge

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Cots/infant beds are available for EUR 18.00 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 13.00 per pet, per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on-site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Castillo Alcazar
Castillo Europa-Park
Europa-Park Castillo
Europa-Park Erlebnis-Resort Castillo Alcazar
Europa-Park Erlebnis-Resort Castillo Alcazar Rust
Europa-Park Erlebnis-Resort Hotel Castillo Alcazar
Europa-Park Erlebnis-Resort Hotel Castillo Alcazar Rust
Hotel Alcazar Europa-Park
Hotel Castillo Alcazar
Hotel Castillo Alcazar Europa-Park
HELP_OUTLINE

Frequently asked questions

Does Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar offer free cancellation for a full refund?

Yes, Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar?

Yes, there's a children's pool.

Are pets allowed at Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar?

Yes, pets are welcome. There's a charge of EUR 13.00 per pet, per night. Service animals are exempt from fees.

Is parking offered on site at Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar?

Yes, there's free self parking. Electric car charging is available.

Is an airport shuttle service offered by Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar?

Yes, an airport shuttle is available. The charge is EUR 230.00 per vehicle one-way.

What are the check-in and check-out times at Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar?

Check-in start time: 3:30 PM; check-in end time: midnight. Check-out time is 11 AM. Express check-out and contactless check-out are available.

What is there to do at Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar and nearby?

During the winter, enjoy fun activities nearby such as cross-country skiing and snowboarding, and return when the snow melts for a round of golf at the nearby golf course. Indulge in a treatment at the spa and enjoy other amenities such as a steam room and spa services. Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar also has an arcade.

Are there restaurants at or near Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar?

Yes, there's an on-site restaurant, Castillo.

What's the area around Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar like?

Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar is a short 16-minute walk from Europa-Park and 20 minutes' walk from Rulantica.

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Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar Reviews

Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Alexander, 1-night trip

10/10 Exceptional

ALESSANDRA, 1-night trip

10/10 Exceptional

Awesome! Great for family. Felt like living in a castle!
Thomas, 1-night trip

10/10 Exceptional

Es war alles wunderbar und das einchecken sowie auschecken hat tiptop geklappt. Was uns etwas störte, war, dass man als Hotelgast nicht einen Tisch im Hotelrestaurant auf sicher hat. Das fanden wir sehr undankbar und umständlich mit Kindern. Jetzt wissen wir, dass man unbedingt (!) einen Tisch vorreservieren sollte! Was wir aber tatsächlich bemängeln und schade finden. Nebst diesem Punkt, ist das Hotel sehr zu empfehlen und würde eigentlich super klappen.
Corinne, 1-night trip

10/10 Exceptional

Philip, 1-night trip

8/10 Very good

Bon séjour

Hotel sympa à la décoration charmante. Les chambres sont grandes et bien équipées mais bémol sur l'absence de frigo et la literie d'une dureté à toute épreuve ... Excellent petit déjeuner et bon service mais il est parfois pesant de devoir montrer à tout bout de champs que l'on est de l'hôtel (bracelet de couleur, carte magnétique, numéro de chambres, etc.) pour accéder aux services de restaurations et aux aires de piscine.
Pauline, 2-night trip

10/10 Exceptional

Toller Aufenthalt

Es war ein sehr schöner Aufenthalt. Das Hotel war super. Man sollte aber vorher für den Abend einen Tisch zum Essen buchen.
Wolfgang, 2-night trip

8/10 Very good

Très joli décor, vue sympa sur les attractions er les piscines. Personnel avenant. Bon petit déjeuner avec large choix. Dîner buffet correct.,
1-night trip

6/10 Good

Hotel war schön, allerdings waren wir entsetzt über die Menschenmassen!! Abgesehen davon,dass wir uns immer noch in einer Pandemie befinden,schien die maximale Kapazität def. überschritten!! Wenn man an fast jeder Attraktion mind. 45 min bis zT 90+ anstehen u selbst für Essen ca. 30 min Anstehzeit einplanen muss,kann das nicht mit einer adäquaten Auslastung erklärt werden… Das war mehr als enttäuschend!!! Da kann man in einem Vergnügungspark nicht mehr von Vergnügen sprechen!!!!!!😔
Katrin, 1-night trip

8/10 Very good

1-night trip

8/10 Very good

Absolut ideal für den parkbesuch. Mit sehr viel liebe zum detail. Nur die massenanfertigung beim frühstück sind störend, trotz, oder wegen Covid19.
peter, 1-night trip

10/10 Exceptional

Check in as early as possible! Highly recommended!

In my opinion, this ist the best hotel with small children With older children is Colosseo a bit better. But all of these hotels is always great.
Myunghwan, 1-night trip

8/10 Very good

Sauber, Klimaanlage im Zimmer, freundliches Personal
1-night trip

10/10 Exceptional

Go beliggenhed ved Europa park

Vi kommer gentagende gange på hotel Disney. Dette hotel er super. Go beliggenhed lækker pool vores værelse 291 havde udsigt til karrusel og pool hvilket larmer men samtidig har man aftensol og parken lukker kl18 og poolen kl 21
Pia, 1-night trip

10/10 Exceptional

als wäre man in der Zeit gereist. bis ins Detail liebevoll gestallt.
1-night trip

8/10 Very good

Europapark

Entree au parc 30 min avant le public
1-night trip

10/10 Exceptional

Sehr schönes Themenhotel. Alles was man braucht ist vorhanden.
1-night trip

10/10 Exceptional

Daniel, 2-night trip

8/10 Very good

חוויה מהנה מהאגדות

המלון ממוקם נהדר ליד פארק אירופה. האווירה במתחם המלונות מאוד נעימה וייחודית, כמו באגדות. ארוחת בוקר עשירה וטעימה במסעדה מעיצבת כמו כל המלון בסגנון של טירת אבירים אגדית מימי הביניים. החדר קטן מאוד עבור המדפחה וצפוף, אם זאת נחמד מאוד.
Sivan, 2-night trip

10/10 Exceptional

Marlyse, 1-night trip

10/10 Exceptional

Der Service von Frau Stefanie Schinner war ganz hervorragend! Wir kommen auf jeden Fall sehr gerne wieder. Die E-Parkplätze haben wir ebenfalls sehr geschätzt.
1-night trip

10/10 Exceptional

Echamos en falta mini dosis de champú y gel en el baño. También almohadas extra en la habitación. La habitación por lo demás, espectacular. Los niños encantados echándose fotos. Estamos deseando repetir
1-night trip

10/10 Exceptional

Alles war super!! Ich machte einen kurz Ausflug mit meinem Enkel und alles hat gepasst
1-night trip

10/10 Exceptional

Super hotel

L'hôtel est magnifique Le service est impeccable, petit déjeuner sublime La chambre est très agréable et la piscine très belle Le personnel est au top.
isabelle, 1-night trip

10/10 Exceptional

2-night trip