Chiaja Hotel de Charme

Perfect location Friendly, helpful Staff Went the extra mile

Hotel is nice and clean. The rooms are ample, though the furniture is very antiquated and somewhat difficult to use. It is centrally located, but on a basically pedestrianized street making it impossible to access directly by vehicle. If you have a lot of luggage, as we had, this is difficult. The hotel staff helped us get the luggage out to a taxicab, but we were on our own getting it into the hotel. Also, the large courtyard doors are locked at night, and you need to be buzzed into the courtyard through a small medieval door. The daytime staff was officious and minimally helpful; the nighttime staff is much friendlier and more helpful. If you want a very, very European-style hotel, this hotel is for you. If you want an up-to-date hotel oriented to modern conveniences, go elsewhere.

The hotel was great! The only downside was finding it! We had a car and it was hard to find parking.

Hotel very nice, little difficult to find as a taxi cannot drop you off in front. Staff very nice.

The stay at the hotel was delightful. The person at the desk , Fernadine, helped me so much. My husband was sick and we couldnt go out and he helped take care of him, by ordering food in for us and a bottle of wine. The best wine I have ever had. I kept the label from the bottle and am going to order more bottles. The breakfast was amazing, with Americano Coffee , pastries, and fruit. I was in such a case of despair and the kindess of Fernadine helped me so much. Thanks to you Fernandine !

We stayed for five nights at this centrally located hotel which uses the upper floors of a very grand former private house. It is accessed through a courtyard (which is locked off from the street at night) and by a lift and /or staircases. The room was spacious with en suite shower/bath both of which were cleaned to a high standard daily. The bed was too hard for our taste but this was the only drawback. The hotel is on one of the major shopping streets which is pedestrianised during the day and, once the shops closed, was very quiet. The breakfasts were of good quality with a wide variety of foods to suit national preferences. It was easy walking to the main central area sites and there were a number of good restaurants in the immediate area. The staff were polite and pleasant, speaking heavily accented English (and, presumably, other languages as well). In all, a good boutique hotel.

Great welcome friendly staff they went out of Their way to help us out .

great location. Great service. small bedroom but you don't spend much time in as there is so much to do and see in Naples.

Lovely, friendly hotel in one of the best locations in Naples. Within walking distance of the ferry port for a day in Capri, the funicular, metro stations and the beautiful Piazza del Plebliscito. We were welcomed in the evening after a tiring flight with a slice of pizza. Superb breakfast the next morning. Our only quibble was the very noisy plumbing from the room next door, which seemed to go into overdrive at 5am!