I met three staff during my stay, and they were all real nice. The room was clean. I was five floors up, so it was pleasant quiet, too. Areas for improvement include the laundry room, where services didn’t exist, despite being promised. The TV not working was not that big a deal, but I reported it on my first night, and nothing was ever done or even mentioned by staff. I noticed other small evidence of inattention to detail, but like I say, it was a quiet, clean room, and I liked the people too. I might stay again sometime down the road.