Sheraton Shenzhen Futian Hotel

This is the only 5 stars hotel that i had un-pleased staying. First, when the elevator door opened, old and mold smell from the floor carpet is disguising, like dirty rug never got clean well. in the room, all is very old and small. the shower room is very small, and in a bad design, after a quick shower, water anywhere! There's no temperate control in room, it was so cold, i had to ask portable heater and comfort. The most horrible thing happened is the Bluetooth speaker in hotel ring at 6 a.m.on Saturday, while i worked late until 2 a.m. which completely ruined my weekend!!!

The only complain i have is that i did not get to utilise the hotel facilities due to winter weathers. But the room is so comfortable i really dont feel like going anywhere but stay in the hotel room all day. Thank you.

The hotel in general was fine. What caused a major issue was the Japanese restaurant on the property. The hotel and all other restaurants took my corporate Visa along will billing to the room. I took some business guest to the Japanese restaurant. The price for menu was very overpriced, but since I had customers I continued with the meal. When the bill came the restaurant refused to take the Visa, and demanded a Chinese credit card or to pay cash. The bill was $2000 US Dollars so could not pay cash. We went round and round, so finally they said a manager was coming from another property with machine that would accept the Visa. They made us wait 3 hours until around 1am. We went to the front desk of hotel which offered no help, and said restaurant was not part of hotel, but was on their list of restaurants for the property. Next day the restaurant manager would still not take the Visa and threatened to call the police. I had to get our China Manager to pay via cash transfer. The Japanese restaurant is a total scam. The hotel management might also be on the scam.

for a 5 star hotel , I am very disappointed that the fitness facilities are shared with non hotel guests. Swimming caps are enforced for using the pools. This is so ridiculous.

The hotel itself is very nice but my WiFi was very slow in my room and I had to sit in the lobby to get any work done.