The Frangipani Langkawi Resort & Spa - Langkawi, Malaysia

Very pleasant resort, room was very good, but the level of service was terrible. The staff were not trained. Could not get served in the bar, even though I was the only customer, the 3 staff were gossiping together and ignored their customer. When I finally got served the waitress didn't even know what white wine was! They tried to charge me extra for the use of a wine bucket. Restaurant staff were the same, breakfast "chef" didn't know how to poach an egg!! and one station was closed because the chef didn't show up for work. Room cleaning service was very good.

Given check in time was 3pm and we arrived 3.30pm we still had a long wait to get into a room. We had booked a deluxe room with double bed. We got to single beds individually made with sides tucked in, so no chance of holding partner in bed. We have encountered to singles pushed together previously but in those instances they used large sheets and covers to make it appear as one bed. A lot of mosquitoes and no control exercised by management so they were everywhere. Expressed my dissatisfaction and management didn't acknowledge or even say sorry.

Loved the views from the pool!

Beautiful beach front property

The staff were very friendly and helpful,very enjoyable without being outstanding,close to the beach and good view.very near to cenang beach,problems is the front door had problems with the lock so easy open,inside furniture old wan removed......will like Tis place thanks