IntercityHotel Essen

Stayed here during Essenspiel 2017 (the worlds largest games convention). The location was excellent as it is less than 5 minutes from the main transport hub in the city. It had several places to eat nearby which was good as the hotel restaurant was not open during my stay for some reason. All rooms come with standard wifi included in the cost and those that need it can pay a premium for a higher speed. The buffet breakfast was consistent with what I have experienced whilst staying at other hotels in Europe there was good variety in what was on offer. From a comfort point of view I found the bed mattress was really stiff it felt like I was just lying on a wooden board. Most of the time the service was really good but in the evening the bar service was slow and this was with only 1 or 2 people waiting to be served and no one needing assistance in the reception area which is covered the same staff.

Very good room plus you get a free travel card that includes travelling to dusseldorf airport.

I really enjoyed my stay. In fact before I checked out I booked 3 more nights when I had to come back a week later. Definitely felt like I got my money's worth.

I was checked in by a very rude women (by German standards) and feared for my stay, but all the other staff I dealt with afterwards were polite and efficient. The lobby and room were very clean, the bathroom/shower excellent, and the bed fine (I had no problem sleeping). My room fronted onto a busy road, which had the main train line on the other side. It was reasonably soundproofed, but if you like an open window it was noisy (this didn't bother me). On the flip side, it is 5 minutes from the main station/metro, and the town centre shopping/bars area. Only other slight issue was the TV - old and with no English channels. I don't expect many, but one news channel at least should be available (there were French, Spanish etc).

Hotel very good, only complaints were couldn't check in until 2pm and some tv channels were not working