4/10 Lumayan
15 November 2024
Horrible hotel management
Terrible property management. They didn’t have heating working with the weather of 4 degrees Celsius outside. They couldn’t solve the problem rather than to bring me extra blanket at the end for the night. The Consierge lied about the policy, he told me that they are not allowed to activate heating system in all rooms in the hotel. After I asked to activate it my room bc I’m cold, he said that they are not allowed to activate it at all, which absolutely didn’t make any sense because I was staying across the street at grand hotel palace for 4 nights and we had heating working non stop. After I made some noise, he said that he forced the system to work and i will have heating working which is never happened. He was also rude saying they I have no choice and it is what it is. When I requested to change the room he admitted that heating actually is not working in all rooms and that they don’t have technicians. The next day I asked for the late check out, they allowed me to check out at 1pm and if I needed to extend till 2pm it will cost me a 100 euro!
When I came back to my room to take my bags at 12:40 the maid was there although I left do not disturb sign outside the door.
One of the worst experiences.
Elena
Elena, perjalanan 1 malam
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