Arrived from Australia after a 24 hour trip and discovered they had ‘oversold” rooms and did not have a room for us, even though we booked and paid over 6 months in advance. After a long wait they found us a room at a partner hotel, with no transport we had to walk ourselves with our luggage in the middle of the night, we then had to check out the next day, walk back to this hotel to be checked in for the rest of our stay, once again walking with all our luggage back again. Then we got the smallest hotel room with uncomfortable beds, no housekeeping and the elevators are the worst thing on the face of the planet. A weird way to select your floor, all were full and impossible to get, on check out day, it took us just under 45 mins to get to the lobby after waiting for numerous full elevators to open and unable to get on. Way too many guests for the size of the dining room, long waits then for breakfast that was cold by the time you actually got something then sat down. In short, DO NOT BOOK TO STAY HERE. Worst experience ever… it is your money and experience, so do what you want if it is in your price point, but be warned, it will be a terrible terrible experience that will reflect badly on any memories you have of NY. Staff on the front desk were polite and clearly overworked and understaffed - they were trying to helpful. We won’t be ever going back to NY based on this hotel experience alone! Just don’t book here!