2/10
The worst hotel experience I’ve had in Europe.
I ordered room service slightly after the cut-off time, and although the order was automatically cancelled, my card was charged. I contacted the hotel immediately and followed all their instructions — WhatsApp, reception, and email — but got nothing in return except a thumbs-up emoji.
Despite requesting a refund multiple times, I received no real communication or resolution. To this day, I still haven’t gotten my money back.
On top of that, the bathroom in my room had drainage problems, and the cleaning service I requested — and tipped for — was never provided.
I’ve traveled across Europe and stayed in many hotels, but I’ve never experienced such irresponsible service and disregard for a guest.
Absolutely would not recommend.
Yujin
Perjalanan 4 malam